Team Lead -HR Shared Services- Sub Saharan Africa at Baker Hughes

As a Team Lead- HR Shared Services -, you will be responsible for developing and leading a team of professionals and providing HR Operations support to the Baker Hughes businesses while focusing on enterprise standards, compliance, and standardization. This role will also develop solid relationships with key stakeholder to maintain operational performance through leveraging metrics and trends and identifying areas for improvement. As a HR Shared Services - Specialist, you will be responsible for:

• Leading HR Operations processes, ensuring high standards of accuracy and quality are maintained based on compliance with relevant legal and Baker Hughes policy requirements.
• Ensuring teams are aligned and relevant skills are in place to deliver on organizational strategy.
• Developing and managing the ongoing advancement of the team (local and offshore), including strong development plans
• Driving strong performance management in the team through clear expectations, priority setting, frequent touchpoints and feedback.
• Championing training and induction processes for new team members and role changes; coordinate and implement training to effectively meet team needs.
• Driving a culture of service excellence within the team; promote “Best in Class” customer service.
• Leveraging metrics to identify trends or problems to maintain and improve performance levels
• Measuring end-customer satisfaction; develop action plan to mitigate operational risks or resolve escalated issues.
• Proactively identify areas for improvement within assigned processes; work closely with cross-functional teams to implement effective solutions.
• Developing strong working relationships within the HR community to ensure effective communication.
• Driving BH high standards of ethics and compliance within the team Drive and enhance employee engagement.

Fuel your passion.

To be successful in this role you will:

• Bachelor’s degree from an accredited university or college in related area 
• Minimum 6 years prior professional work experience as an HR Generalist.
• Significant people management experience in a matrixed, service-orientated environment
• Strong track record of building, leading & developing a high-performing team.
• Significant people management experience in a matrixed, service-orientated environment
• Strong track record of building, leading & developing a high-performing team.
• Proficient in speaking French, Portuguese is an added advantage.