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  • Posted: Jan 20, 2021
    Deadline: Feb 15, 2021
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    Team Captain

    Role Description

    The Team Captain is responsible for monitoring and supporting drivers to ensure optimal driver performance and about 95% vehicle utilisation. 

    • Monitor drivers’ performance 

    • Conduct daily check-in on drivers’ pulse

    • Support drivers 

    • Solve drivers issues while drivers are in transit 

    • Receive inbound calls from drivers 

    • Make outbound calls to drives 

    • Conduct driver survey

    • Compile  data from driver survey 

    • Accountability of all Moove vehicles 

    • Ensure that drivers obey rules and regulations as laid down by the company.

    • Ensure that drivers get right information from the company.

    KPIs

    • 95% of assigned drivers work daily to achieve consistency in drivers’ performance.  

    • 95% of drivers meet KPIs

    • Response time to solving issues 

    • Escalate issues immediately

    Qualifications 

    • Degree in any discipline.

    • 1 year experience in customer care/support role.

    • Experience in the transportation industry is an added advantage.

    Key Attributes

    • Excellent Communicator

    • Excel 

    • Ability to manage people 

    • Work under to pressure

    • Attention to details

    Method of Application

    This job has expired. Application is no longer allowed

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