Key Attributes & Skills:
The Team Captain is responsible for monitoring and supporting drivers to ensure optimal driver performance and about 95% vehicle utilisation.
Monitor drivers’ performance
Conduct daily check-in on drivers’ pulse
Solve drivers issues while drivers are in transit
Receive inbound calls from drivers
Make outbound calls to drives
Conduct driver survey
Compile data from driver survey
Accountability of all Moove vehicles
Ensure that drivers obey rules and regulations as laid down by the company.
Ensure that drivers get right information from the company.
95% of assigned drivers work daily to achieve consistency in drivers’ performance.
95% of drivers meet KPIs
Response time to solving issues
Escalate issues immediately
Degree in any discipline.
1 year experience in customer care/support role.
Experience in the transportation industry is an added advantage.
Ability to manage people
Work under to pressure
Attention to details
The Country Operations Manager is responsible for leading the Country team to onboard, manage and support Drivers.
Set-up, Lead and Scale Moove's business operations in the country
Manage and Coach the Operations Team
Driver Verification & Onboarding
Craft and achieve business goals with regards to operational excellence, profitability, and great Driver experience.
Analyse metrics and implement projects & initiatives to improve operations and revenues.
Work closely with General Manager West Africa and HQ teams to resolve any operational or product issues.
Manage Country Operations Metrics Dashboard
Lead daily Stand-ups to review Country Ops data and plan next course of action.
# of Drivers on-boarded
# of Supply Hours
Ratio of Women to Men Drivers
Driver Remittance as a % of Driver Earnings
A good first degree in any relevant field. MBA would be a plus.
A minimum of 5 years experience and at least 3 years experience in a management position.
Data-driven & analytical
Experience in Logistics and Tech industry.
Great Excel skills
Key Attributes & Skills
Experience in management and analytics
Amazing negotiation and communication skills
Have a strong business acumen and a be problem-solver
Be passionate about new technologies and making Africa great
This job has expired. Application is no longer allowed
Learn how to get a job in any industry you want. Read 72 Hours to The Job You Love
Join our happy subscribers