Job Vacancies at Moove

Responsibilities

• Develop data systems and data-driven solutions to drive company growth, spotting inefficiencies, and product quality)
• Collaborate across the organisation and enable Moove to deliver improvements and optimisations based on data
• Proactively plan and solve upcoming issues and technical challenges related to data
• Educate yourself on advances in the fields related to data science and transportation

Qualifications

• A good first degree in related quantitative field e.g. Mathematics, Statistics, Computer Science etc.
• A minimum of 3 years experience in a similar position.
• Solid understanding of data science process, statistics, and use of quantitative methods in business setting.
• Experience in SQL and data visualisation tools such as Power BI, Tableau.
• Knowledge of statistics and experience using statistical packages such as Excel, SPSS; SAS for analysing datasets.
• Experience in Logistics and Tech industry. 
• Start-up Experience

Key Attributes & Skills:

• Awareness of both business and technical aspects of data science
• Proactive mindset, willingness to take initiative and work with little supervision
• Great Excel skills
• Comfortable in shaping open-ended topics into actionable plans and getting things done
• Strong verbal and written communication skills and superb work ethic

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Role Description

The Team Captain is responsible for monitoring and supporting drivers to ensure optimal driver performance and about 95% vehicle utilisation. 

• Monitor drivers’ performance 

• Conduct daily check-in on drivers’ pulse

• Support drivers 

• Solve drivers issues while drivers are in transit 

• Receive inbound calls from drivers 

• Make outbound calls to drives 

• Conduct driver survey

• Compile  data from driver survey 

• Accountability of all Moove vehicles 

• Ensure that drivers obey rules and regulations as laid down by the company.

• Ensure that drivers get right information from the company.

KPIs

• 95% of assigned drivers work daily to achieve consistency in drivers’ performance.  

• 95% of drivers meet KPIs

• Response time to solving issues 

• Escalate issues immediately

Qualifications 

• Degree in any discipline.

• 1 year experience in customer care/support role.

• Experience in the transportation industry is an added advantage.

Key Attributes

• Excellent Communicator

• Excel 

• Ability to manage people 

• Work under to pressure

• Attention to details

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Role Description

The Country Operations Manager is responsible for leading the Country team to onboard, manage and support Drivers.

• Set-up, Lead and Scale  Moove's business operations in the country

• Manage and Coach the Operations  Team

  • Driver Verification & Onboarding

  • Driver Monitoring

  • Fleet operations

• Craft and achieve business goals with regards to operational excellence, profitability, and great Driver experience.

• Analyse metrics and implement projects & initiatives to improve operations and revenues. 

• Work closely with General Manager West Africa and HQ teams to resolve any operational or product issues.

• Manage Country Operations Metrics Dashboard

• Lead daily Stand-ups to review Country Ops data and plan next course of action.

KPIs

• # of Drivers on-boarded

• # of Supply Hours

• Ratio of Women to Men Drivers

• Driver Earnings

• Driver Remittance as a % of Driver Earnings

Qualifications 

• A good first degree in any relevant field. MBA would be a plus.

• A minimum of 5 years experience and at least 3 years experience in a management position.

• Data-driven & analytical

• Experience in Logistics and Tech industry. 

• Start-up Experience

• Great Excel skills

Key Attributes & Skills

• Experience in management and analytics

• Amazing negotiation and communication skills

• Have a strong business acumen and a be problem-solver

• Be passionate about new technologies and making Africa great