Talent Acquisition Manager at PalmPay

The Talent Acquisition Manager will be responsible for leading PalmPay’s recruitment strategy, overseeing full-cycle hiring processes, and ensuring that the company attracts and hires the best talent to support its rapid growth. This role requires a strategic leader with strong stakeholder management skills, hands-on recruiting expertise, and a proven ability to build scalable, data-driven recruitment practices in a fast-paced fintech environment.

Key Responsibilities

Talent Acquisition Strategy & Leadership

• Develop and execute a comprehensive talent acquisition strategy aligned with PalmPay’s business objectives and expansion plans.
• Lead and mentor a team of recruiters and sourcing specialists to deliver high-quality hires across technical, commercial, and operational functions.
• Partner with senior leaders to anticipate talent needs and design tailored workforce planning strategies.
• Champion diversity, equity, and inclusion (DEI) in all recruitment practices.

Recruitment Operations

• Oversee full-cycle recruitment, from sourcing and screening to offer negotiation and onboarding.
• Implement best practices in candidate assessment, ensuring consistency and fairness in hiring decisions.
• Manage relationships with recruitment agencies, job boards, and other external partners.
• Drive the use of recruitment technology (ATS, LinkedIn Recruiter, etc.) to optimize hiring processes.

Employer Branding & Candidate Experience

• Build and promote PalmPay’s employer brand in local and international markets.
• Ensure a seamless and engaging candidate experience throughout the hiring process.
• Develop recruitment marketing campaigns to attract top talent across different geographies.

Data & Reporting

• Track and analyze key recruitment metrics (time-to-fill, cost-per-hire, quality of hire, etc.) to measure effectiveness and guide decision-making.
• Present regular reports and insights to senior leadership.
• Continuously improve processes based on data-driven insights.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree is an advantage).
• 7+ years of experience in Talent Acquisition, with at least 3 years in a managerial or team leadership role.
• Proven experience recruiting across multiple functions (technical, commercial, operations) in fintech, banking, or high-growth organizations.
• Strong stakeholder management and influencing skills at the senior leadership level.
• Expertise in using ATS platforms, LinkedIn Recruiter, and other sourcing tools.
• Demonstrated success in leading recruitment campaigns in multicultural and multi-country settings.
• Excellent communication, negotiation, and interpersonal skills.
• High level of integrity, resilience, and adaptability in a fast-paced environment.

Key Competencies

• Strategic thinking and problem-solving.
• Data-driven decision-making.
• Strong leadership and team management.
• Passion for innovation, DEI, and employer branding.
• Ability to thrive in dynamic, high-growth environments.

Key Performance Indicators (KPIs)

• Reduction in time-to-fill for critical roles.
• Quality and retention of new hires.
• Hiring manager and candidate satisfaction scores.
• Diversity of hires across levels and functions.
• Team performance and recruitment efficiency.

Compensation & Benefits

• Competitive salary package with performance-based incentives.
• Health insurance and wellness benefits.
• Pension and statutory benefits.
• Professional development opportunities.
• A collaborative and innovative work environment.