Systems Control Monitoring Officer at Ecobank Nigeria

KEY RESPONSIBILITIES

Business and Financial performance

• Minimize operational losses emanating from control design and failure, failure to execute controls, performance oversight within IT systems and processes.
• Contribute to the reduction of operational losses by identifying and mitigating control design failures and execution gaps within IT systems.
• Support the business by identifying and preventing potential financial leakages or fraud through proactive information systems control monitoring.
• Provide insights from system control reviews that contribute to financial reporting and forecasting.
• Ensure compliance with financial policies and regulatory standards pertaining to IT systems and data.

Customer Excellence

• Drive effective communication, timely escalation and resolution of all material IT risk issues.
• Collaborate proactively with various teams to enhance system compliance-related interactions and improve overall user satisfaction with IT controls.
• Promote operational trust through proactive system control monitoring and prompt issue tracking.
• Drive and surpass expectations on NPS for the department.

People management

• Provide technical guidance and support to junior IS Control staff.

Oversee and supervise assigned control functions, ensuring high standards of execution and adherence to procedures

• Foster a culture of accountability, continuous improvement, and best practices within the team and across IT control functions .
• Collaborate effectively with cross-functional teams to promote awareness and understanding of system control requirements and best practices.
• Support capacity development through participation in and facilitation of training programs.
• Be a champion of Ecobank RACE – IT core values in the Region.

Process, control and operational performance

• Design, develop and execute robust Information Systems control programs, ensuring alignment with industry-leading frameworks and standards (e.g., PCI DSS, COBIT5, COSO, ITIL, ISO series) to validate IT control effectiveness.
• Perform User Acceptance Testing (UAT) validations and observe pilot runs before system deployments to live environments.
• Oversee the development and implementation of comprehensive testing methodologies for application development, IT infrastructure, security, and availability.
• Conduct thorough risk assessments on business and operational processes, procedures, and policies to identify vulnerabilities.
• Design and perform reengineering of processes and procedures requiring remediation to enhance control effectiveness.
• Conduct detailed gap analyses through testing, recommending specific actions to rectify deficiencies in processes and/or process management.
• Design enhancements for critical internal controls, including segregation of duties, production change management, software management, security, incident handling, and transmission integrity.
• Execute periodic IS Control activities as assigned, ensuring timely completion and adherence to standards.
• Promptly escalate all identified IT risk issues to relevant stakeholders and management.
• Ensure timely rendition of weekly and monthly IS Control activity reports, providing clear insights into compliance status and control performance.
• Implement automation and process improvements to enhance the efficiency and effectiveness of system compliance operations.

Strategic initiatives

• Contribute to the development and refinement of long-term IT control strategies that support the organization's strategic objectives and digital transformation roadmap.
• Contribute to the long-term system control roadmap and internal control strategy.
• Participate in cross-functional projects and initiatives, providing expert guidance on IT control considerations and ensuring compliance is embedded from the design phase.
• Analyze emerging trends, technological advancements, and evolving regulatory landscapes to proactively adapt and enhance system control practices.
• Support the integration of control monitoring tools and automation to enhance operational efficiency.
• Collaborate in the development and integration of new products, services, and technologies, ensuring their alignment with established IT control frameworks and compliance requirements.

JOB PROFILE
JOB REQUIREMENT
Education

• A Good University degree with a minimum of 2:2 or HND with a minimum of 2:1 in any discipline.
• Possession of one or more of Information systems Audit, Information Systems Control and Information Security. professional certification(s).
• Possession of an advanced degree will be considered an advantage

Work Experience

• Minimum of 3 years working experience in Internal Control or Information Technology or Internal Audit of a commercial Bank and/or Audit Firm, commercial/retail banking experience, some of which must have been spent performing a similar role in a leading commercial bank. Exceptional candidates with a solid track record but fewer years of experience will also be considered

Skills

• Analytical and Investigation Skills
• Auditing Skills
• Policy and Regulation interpretation and implementation.
• Oral and written Communication Skills
• Extensive working knowledge of Microsoft Word, Excel, Power point, Intranet Mailing facility.