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    • Support Manager at Simba Group

    Posted: Sep 28, 2020
    Expires: Oct 15, 2020
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    The Simba Group is a conglomerate, operating in Nigeria’s key industry verticals including Communications, Agriculture, Software, Transportation, Power and Alternative Energy. We have over 20 years of experience in Nigeria, and in that time have developed loyal and strong distribution channels, across our range of products, as well as a deep understat...

    View All Jobs at Simba Group


     

    Support Manager

    Details

    • Improve customer service experience, create engaged customers and facilitate organic growth
    • Take ownership of customers issues sent to support desk and follow problems through to resolution and avoid breaching SLA
    • Set a clear mission and deploy strategies focused towards that mission
    • Prepare SLA documents with customer
    • Support contract management - renewal and follow-up
    • Ticket management
    • Send periodic support report to customers
    • Attend and setup support meeting
    • Brainstorm and propose initiatives to improve support and customer experience
    • Manage the company social media accounts

    Requirements

    • Female
    • Minimum BSC Holder
    • Minimum of 5 years post NYSC experience
    • Strong client-facing and communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Customer service orientation
    • Good digital marketing background
    • Proven working experience as a Customer Service personnel
    • Experience in providing customer service support

    Check how your CV matches this job

    Method of Application

    Interested and qualified candidates should forward their CV to: recruitment@simba.com.ng using the Job Title as the subject of the mail.

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