Ericsson (Telefonaktiebolaget L. M. Ericsson) is a Swedish multinational provider of communications technology and services. The offering comprises services, software and infrastructure within Information and Communications Technology (ICT) for telecom operators and other industries, including telecommunications and IP networking equipment, mobile and fixed ...
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As there are no distinct borders between the areas, you will need to be flexible and master more than one area. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as with customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
What You Will Do
Handle customer issues as dedicated support, 24x7 based on roster
Lead and resolve technical issues and conduct Root Cause Analysis
Knowledge Management
Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
Drive CSR review meetings with SDM
Perform preventive maintenance.
You will bring
Education: bachelor’s degree in engineering
Min years of experience: 5+ Years of experience
Domain experience:
CS Core domain resource with hands-on experience of CS Core domains:
CSCF, MTAS, SBG/BGF
MSC-S, M-MGW, STP/IP-STP
UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE
Mobile Call flows and Protocols understanding.
MAP, SCCP, SIP, Diameter and LDAP protocols handling
Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure.
MOP preparation with impact analysis and execution.
Understanding of Cloud/Virtualization concepts and VNF/CNF Management
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