Supply-Side Officer at New Incentives

Key Duties and Responsibilities

• Daily review of the various platforms from which supply-side issues can be identified and update of all supply-side logs.
• Continually engage and communicate with FMs or LCCOs of clinics or LGAs with cases to investigate, identify actions already taken, and ascertain status of supply-side cases.
• Develop and disseminate supply-side reports to team members on a daily basis via email.
• Follow up with team members on a daily basis and take action to resolve supply-side issues, identify case status, and update the supply-side logs.
• Conduct phone calls with all LCCOs and Apex Clinic Officers in charge of vaccine distribution at LGAs and clinics, respectively, on alternating weeks.
• Weekly update of the Master case log.
• Provide supply-side verbal reporting and active participation during the twice weekly government relations team meeting.
• Engage with supply-side government stakeholders to advocate program and supply-side followup.
• Provide innovative recommendations and ideas on how to minimize or eradicate supply stockout and runouts.

Security Awareness:

• Report all security incidents in areas of operations, including incidents that do not directly affect staff and/or operations.
• Take responsibility for personal safety and the safety of team members, as applicable, in the field.
• Read and understand all Security documents in the context of operations, including SOPs and Country Security Plan.

Other Duties:

• As assigned by leadership (Less than 5% of role).

Key Performance Indicators

• Rate of reduction in:
  • monthly number of stockouts
  • monthly number of rankouts
• Rate of responsiveness to stockout and runout cases:
  • on the supply-side dashboards
  • Identified during calls to LCCOs
  • Identified during calls to apex clinics
• Rate of adherence to:
  • daily updating of the clinic, apex clinic or LGA case logs before night fall
  • Weekly updating of the master case log before the preceding Monday
  • Timely daily reporting to team members via email before 5pm

Key Requirements
Education and Work Experience:

• HND or Bachelor’s Degree in any field.
• Holding a similar position in the NGO sector will be advantageous.
• 1 - 3 years relevant experience in an NGO.
• The candidate must be a resident or willing to relocate to Adamawa/Taraba, Kebbi, Kaduna, Sokoto, Zamfara states.

Skills and Competencies:

• Good understanding of trends, challenges, opportunities, and regulations relating to the development sector
• Strong communication skills (verbal and written) in Hausa
• Strong interpersonal skills
• Strong customer service and people management skills
• Strong problem solving skills
• High ethical standards and integrity
• Ability to manage multiple priorities