Student Advisor - Telesales at UNICAF

Reference NG-SA-AUG23

Responsibilities

• Support and provide superior service to students & potential students via telephone.
• Use questioning and listening skills that support an effective telephone conversation
• Provide customers with product and service information
• Process documents, forms, and applications
• Identify and escalate priority issues

Requirements

• Minimum academic qualification of a completed Bachelor's Degree- A postgraduate Degree is considered an advantage
• Experience length preferably a minimum of 2 years of office work experience
• Excellent verbal and written command of the English language (a must)
• Excellent conversational skills on the phone in English
• Excellent computer skills and people skills
• Attention to detail
• Excellent time management
• Ability to reach assigned targets
• Experience in Sales
• Previous experience in a call center will be considered an advantage.

Traits to be successful in this career:

• You are determined and focused.
• You enjoy continuous learning and improving.
• You enjoy reaching your goals and you want to help others do the same.
• You enjoy speaking with people online and on the phone.
• Candidates residing in Lagos will be prioritized.