Stakeholder Relations Manager (North East, Nigeria) at New Incentives

Job Summary

• The Stakeholder Relations Manager manages relationships with stakeholders for non-vaccine programmatic components of stakeholder relations, including coordinating and conducting trainings, managing relationships with government and NGO partners, and coordinating all necessary expansion activities to new operating areas.

Position Responsibilities
Supply-side and Stakeholder Relationships (50%):

• Line managing Stakeholder Relations Officers (SROs)
• Supervise execution of Quarterly Clinic Staff Trainings for all assigned states
• Supervise execution of expansion activities (pre-planning, advocacy meetings and Orientation Trainings)
• Engage in quarterly activity mapping activities and
• Conduct regular stakeholder relations outreach visits to ensure stakeholder satisfaction
• Conduct as-needed stakeholder relations issue resolution
• Participate in New Incentives’ led meetings such as the Joint States Stakeholder Meetings
• Participate in other trainings, meetings or sessions with stakeholders as assigned
• Support liaison between SROs and Supply-Side Officers (SSOs) as needed
• Log feedback of activities on MyDay app

SR Team Management (40%):

• Assist the Deputy SRD in team management.
• Regular feedback to Deputy SRD on all plans and executed activities.
• Daily checks on all reportees’ ERB status, including Unified Status List, tasks, work day review and others.
• Resolving any pending issues in the Unified Status List.
• Checking the Master Expansion Gantt to make sure that activities are conducted on time.
• Ensuring all meeting notes are updated.
• Assist in planning of activities and ensure that all team members are passing Work Week Reviews and a majority are Passing assessments such as ABAE Employee Recognition Bonus.

Security Awareness (5%):

• Report all security incidents in areas of operations including incidents that do not directly affect staff and/or operations
• Take responsibility for personal safety and the safety of team members as applicable on the field
• Read and understand all Security documents on the context of operations including SOPs and Country Security Plan

Other duties/Special Projects (5%):

• Other duties that may be assigned by Management.

Key Requirements
Education and Work Experience:

• Minimum of Bachelor's Degree, preferably in the field of Health or other Natural Sciences.
• Professional qualifications in the NGO sector will be advantageous.
• Minimum of 5 years relevant experience (preferably in an NGO).

Skills and Competencies:

• Fluency in local languages/dialects, especially Hausa
• Nigerian nationals are already based in North East States.
• Willingness to work at remote public clinics a few days per week and take public transport to reach them
• Experience with the Nigerian health system and clinic documentation, particularly related to infant health and vaccinations
• Experience in collecting, synthesising and drawing conclusions from (health) data desirable
• Careful attention to financial matters and management of funds
• Detail-oriented, diligent professional
• Passion to help others and reduce infant mortality
• Very good communication and writing skills, English, Hausa and dialects (verbal and written)
• Excellent responsiveness to email and phone requests
• Proficiency in Microsoft Word/Excel, internet browsers, smartphones and new communications technology in general
• Hard-working, result-oriented and loyal
• Motivation to work in a young organisation that is constantly changing based on stakeholder feedback and operates with a lean structure