Stakeholder Relations Manager at New Incentives

Job Summary

• The Stakeholder Relations Manager manages relationships and NI-ABAE databases and systems for stakeholder engagement that support for non-vaccine programmatic components of stakeholder relations, including coordinating and conducting training sessions, managing relationships with government and NGO partners, assessing relationships and engagement quality, and coordinating all necessary expansion activities into new operating areas

Position Responsibilities

Supply-side and Stakeholder Relationships (50%)

• Supervise execution of expansion activities (pre-planning, advocacy meetings, and Orientation Trainings)
• Engage in quarterly activity mapping activities
• Conduct regular stakeholder relations outreach visits to ensure stakeholder satisfaction
• Conduct as-needed stakeholder relations issue resolution
• Participate in New Incentives meetings
• Participate in other trainings, meetings, or sessions with stakeholders as assigned
• Support liaison between SROs and Supply-Side Officers (SSOs) as needed
• Log feedback of activities on the MyDay app, via myDay Issues, and via other mandated reporting mechanisms
• Review stakeholder engagement output from members of all teams to validate for completion and quality; report on findings in appropriate avenues
• Manage a series of SR processes, including quality checks

SR Team Management (40%)

• Regular feedback to Program Manager on all plans and executed activities.
• Daily checks on all reportees' ERB status, including Unified Status List, tasks, work day review, and others
• Resolving any pending issues in the Unified Status List
• Checking the Master Expansion Gantt to make sure that activities are conducted on time
• Ensuring all meeting notes are updated and that quality meeting notes are generated
• Assist in planning activities and ensure that all team members are passing Work Week Reviews and a majority also pass assessments, such as the ABAE Employee Recognition Bonus.

Security Awareness (5%)

• Report all security incidents in areas of operations, including incidents that do not directly affect staff and/or operations.
• Take responsibility for personal safety and the safety of team members as applicable on the field.
• Read and understand all Security documents in the context of operations, including SOPs and Country Security Plan.

Other duties/Special Projects (5%)

• Other duties that Management may assign.

Key Requirements
Education and Work Experience

• Minimum of a Bachelor's degree, preferably in the field of health or other natural sciences
• Professional qualifications in the NGO sector will be advantageous
• Minimum of 5 years of relevant experience (preferably in an NGO)

Skills and Competencies

• Fluency in local languages/dialects, especially Hausa
• Nigerian nationals already based in Gombe State.
• Willingness to work at remote public clinics a few days per week and take public transport to reach them
• Experience with the Nigerian health system and clinic documentation, particularly related to infant health and vaccinations
• Experience in collecting, synthesizing, and drawing conclusions from (health) data is desirable
• Careful attention to financial matters and management of funds
• Detail-oriented, diligent professional
• Passion to help others and reduce infant mortality
• Excellent communication and writing skills in English, Hausa, and dialects (verbal and written)
• Excellent responsiveness to email and phone requests
• Proficiency in Microsoft Word/Excel, internet browsers, smartphones, and new communications technology in general
• Hard-working, result-oriented, and loyal
• Motivation to work in a young organization that is constantly changing based on stakeholder feedback and operates with a lean structure