Specialist, Wholesale Services at 9Mobile

Job ID: IRC5341

Job Summary

• This role will be responsible for end-to-end coordination and management of the provision of wholesale services to 9mobile B2B clients spanning leased lines, capacity and collocation services.

Principal Functions

• Managing wholesale capacity sales delivery processes from lead generation to service acceptance, billing, collections, and technical support.
• Manage wholesale & reseller capacity lease, and voice key accounts with year-on-year revenue growth.
• Manage Data Centre colocation accounts and grow revenues from this business segment.
• Managing Fixed Voice partners and grow business from this segment.
• Prospect for new clients and create more business opportunities from existing clients to increase revenue generation.
• Interface with 9mobile technical team and partners for the swift delivery of service requests and for quick resolution of escalations.
• Build and maintain excellent relationships with business customers with a view to understanding their business operational challenges and to providing solutions to meet their needs vis-a-vis industry trends.
• Network and build strong working relationships with internal and other relevant stakeholders to formulate strategies to drive customer acquisition and sales.
• Keep abreast with new developments and innovations in the wholesale/B2B market and provide proposals to drive9mobile's B2B strategy objectives.
• Other roles as may be assigned.

Educational Requirements

• First Degree or equivalent in a relevant discipline.

Experience, Skills & Competencies:

• Three (3) to Five (5)years' work experience, with at least Two (2) years in a similar role
• Good telecom technical knowledge especially relating to transmission, capacity and connectivity.
• Market savvy and knowledge of evolving industry trends
• Good business development acumen
• Strong interpersonal skills
• Customer relationship management skills
• Working knowledge of Microsoft Office -Excel, Word, and PowerPoint/
• Report generation and documentation ability.