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  • Posted: Nov 28, 2022
    Deadline: Not specified
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  • 9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.
    Read more about this company

     

    Specialist. Products Assurance

    Job Summary        

    • Responsible for ensuring the integrity of various revenue streams with primary focus on strengthening and/or building revenue assurance processes controls which includes but not limited to:
    • Responsible for Pre & Post-launch validation of products and services.
    • Providing expert opinion on revenue impact of Network processes and activities including new node implementations, integrations, operation change management and downtime
    • Maximizing revenue by reducing leakages and identifying revenue opportunities in relevant processes
    • Review and recommend changes on all revenue related policies, processes, procedures, and business rules to minimize revenue leakage
    • Assess revenue impact of new products, network element and billing system changes.


    Principal Functions        
    Tactical

    • Development of revenue assurance best practices for the company.
    • Creation of revenue assurance KPI on the revenue assurance / fraud management tool (SUBEX).
    • Perform root cause analysis of issues on Post-paid billing, Interconnect & Roaming; follow through to resolution and communicate to appropriate parties.
    • Monitoring of system owners to ensure proper set up of system in order to minimize leakages.
    • Establish and maintain relationships with key internal and external stakeholders.

    Operational

    • Ensure data integrity in all revenue impacting systems across 9Mobile.
    • Build controls into revenue impacting projects within 9Mobile.
    • To validate and ensure that the appropriate reward is offered to qualified subscribers. This will enable the identification of duplicate and unauthorized rewards.
    • To ensure proper documentation and maintenance of end-to-end revenue impacting systems and processes in narratives and flowcharts.
    • Actively seek revenue leakage within 9Mobile and work with involved parties to block leakage and ensure future revenues are assured
    • Carry out analysis of all referrals received from different sources of intelligence. This includes internal staff and external subscribers via call and the internet respectively.
    • Assuring timely and correct transport of all event detail records (EDRs) from points of generation(switches) to points of mediation and billing/rating.
    • Liaising with all the relevant teams to ensure that all root-cause documentation is accurately completed, reviewed, and approved, in addition to maintaining and updating process documents and templates.
    • Detecting and recovering leaked revenues and providing assurance and confidence to key stakeholders regarding the integrity of the network and business operations.
    • Product assurance review of 9mobile's products; risk and control evaluation and building controls to block areas of vulnerabilities.
    • Review of prepaid product and services to identify incidences of wrong configuration and / or application of business rules.
    • Financial validation of pay out figures for incentives for various sales channels.
    • Review of rating for prepaid products and services to ensure accuracy and completeness
    • Carry out various analysis such as:
    • Forensic analysis.
    • Risk analysis.
    • Post-paid short code analysis.
    • Short code analysis.
    • E-Top up analysis.
    • Post-paid usage analysis
    • Subscriber balance movement analysis.
    • Prepaid staff analysis.
    • Analysis of data from different sources.


    Educational Requirements        

    • Bachelor's/HNDdegree in Computer Science, Accounting, or any science / engineeringdiscipline.
    • RelevantProfessional Certifications (ACA, CISA, CRISC, OCA, OCP, OCM, CCNA etc.) will bean added advantage.


    Knowledge

    • Good knowledge ofRelational Database Management systems.
    • Proficiency withuse of data analysis and data visualization tools (e.g., SQL, ACL, PowerBI,Hives, etc.).
    • Good knowledge ofBig Data analytics (Hadoop, Hives).
    • Excellentunderstanding of GSM Network Architecture.

    Skills

    • Analytical andProblem solving.
    • Technical know-how.
    • Minimum of 5 yearsrelevant work experience.

    Behaviour

    • Passion forexcellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus

    Method of Application

    Interested and qualified? Go to 9Mobile on careers.9mobile.com.ng to apply

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