Spa Manager at amazonPlace

Responsibilities: 

• Perform as a professional and with a friendly business attitude all duties and responsibilities as required by the position, and as assigned by the Director of the Spa 
• Overseeing of spa reception and retails, male and female relaxation rooms, changing rooms, heat and water experiences, linen room, preparation room, and offices 
• Be the first point of contact for large groups and manage communication with the group organizer 
• Offer competitive proposals 
• Coordinate appointments and update the coordinator with itineraries 
• Finalize billing arrangements and be responsible for the execution 
• Dealing with dissatisfied or disgruntled guests in the most professional way 
• Ensure that mistakes are corrected and coach the staff member on the procedures that were performed correctly and those that were performed incorrectly 
• Discussing the proper way to close out S&P charges for treatments and products and ensure that emails are handled efficiently 
• Reading through the many essential e-mails that deal regarding spas, meetings, groups, and VIPs. Also, replying to guests, vendors, sales, and colleague emails 
• Answering questions from therapists regarding bookings and guest preferences 
• Creating an effective schedule that meets the needs of the spa as well as works around the hours of the colleague’s availability. 
• Verify the accuracy of input in Spa Soft and room assignments 
• Ensuring all therapists are being booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential

Requirements: 

• Bachelor’s Degree in Business, Hospitality Management or any relevant field of study 
• 2 - 5 years experience in a similar role, working in a 5-star spa with a multicultural team 
• Great Interpersonal and relationship skill 
• In-depth knowledge of spa therapy 
• Guest- Focused 
• Functional and technical skills 
• Problem-solving ability 
• Organized and excellent in time management 
• Strong financial acumen 
• Excellent communication and leadership skills