Monitor social media platforms for customer inquiries, comments, mentions, and messages, and resolve issues promptly and professionally, providing accurate information and assistance.
Create relevant content for social media channels, including but not limited to product promotions, and community highlights.
Schedule and post contents using social media management tools.
Collaborate with Management to create and implement new ideas and solutions for marketing campaigns and to enhance customer satisfaction.
Work with the different teams to deeply understand and improve O'Naturals' services & products.
Stay on top of industry trends and best practices in social media marketing.
Participate in self-hosted and external events (offline & online) on behalf of O'Naturals.
Qualifications / Skills Requirements
Interested candidates should posess a Bachelor's Degree / HND in relevant fields with 1 - 3 years work experience.
Good knowledge of content creation within the Beauty industry.
Excellent written and verbal communication skills.
Knowledge of social media platforms, tools, and trends
Familiarity with design and video editing tools.
Ability to work independently.
Ability to work weekends (Saturdays & Sundays) and holidays. Weekday off (Mondays)
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