Social Media Community Officer at Friska Farms Limited

Job Description

• You’ll engage directly with our online community, ensure customer satisfaction, and support our broader marketing and communication strategies.

About the Role

• We are on the lookout for a passionate and proactive Social Media Community Officer to become the voice of our wellness brand across digital platforms.
• In this role, you’ll engage directly with our online community, ensure customer satisfaction, and support our broader marketing and communication strategies.
• You’ll play a key role in building meaningful relationships with our audience, assisting with content management, and representing Friska Farms in the digital space.

Key Responsibilities
Community Engagement & Customer Support:

• Respond to comments, DMs, and inquiries across all major platforms (Instagram, Facebook, X, TikTok, etc.) in real-time.
• Foster trust and engagement with our followers and customers.
• Follow up on orders to ensure timely dispatch and customer satisfaction.
• Handle customer issues with professionalism, escalating when needed.
• Maintain up-to-date records of customer interactions and feedback.

Content Coordination:

• Assist with social media content planning, creation, and scheduling.
• Collaborate with the creative team to ensure brand-consistent, engaging posts.
• Monitor content performance and suggest improvements to boost reach and engagement.

Reporting & Analytics:

• Track social media metrics like engagement rates, response time, and community sentiment.
• Provide weekly performance and insight reports to inform strategy.

Business Support:

• Handle inbound B2B inquiries from resellers, distributors, and partners.
• Coordinate with the business development team to nurture leads.

Growth & Brand Awareness:

• Stay current on social trends, platform updates, and best practices.
• Engage with wellness-focused online communities to grow our digital footprint.
• Share ideas to enhance our brand’s presence and community engagement.

Requirements

• Bachelor’s Degree in Marketing, Communications, or related field.
• 1–2 years of experience in social media community management or digital customer support.
• Current NYSC members with at least 8 months to POP are encouraged to apply.
• Strong command of social media tools (e.g., Meta Business Suite, Hootsuite).
• Excellent communication, multitasking, and organizational skills.
• A customer-first attitude with empathy and problem-solving ability.
• Knowledge of wellness, nutrition, or healthy living is a plus.
• Proximity to Yaba is an added advantage.