Social Media/ Client Service Executive at EXC Pharmacy

Focuses on increasing brand awareness through the effective use of social media outlets and drive a customer service strategy aimed at increasing clients’ base as well as impact positively company’s bottom-line.

RESPONSIBILITIES

• Using social media marketing tools to create and maintain the company’s brand
• To develop social media marketing campaigns
• Interacting with customers and other stakeholders via the company’s social media accounts
• Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements
• Researching social media trends and informing management of changes that are relevant to the company’s marketing activities
• Listen to customers' concerns, issues and questions.
• Resolve customers' concerns and answer customers' questions to your best ability.
• Maintain a positive attitude and calmly respond to customers' complaints.

KPI

• Increase the following on the company’s social media platforms every quarter by 500 people
• Conduct a quarterly customer satisfaction survey
• First Call Resolution: Avoid customers calling back for the same issue
• Average Resolution Time: Monitor the time it takes to solve an issue
• Submit a monthly budget for the social media campaigns by the 2nd day of the month

COMPETENCIES

• Budgeting and Forecasting
• Communication: Great verbal and written communication skills are essential
• Creativity
• Research
• Technology savvy
• Persuasive Speaking Skills
• Proficiency in the use of accounting software
• Build Relationship

Requirements/Qualification:

• B.Sc./HND in any relevant course
• Minimum of 1 year in similar role
• The ideal candidate should be resident on the Island
• Onsite work schedule