Smallholder Partnerships Analyst at Babban Gona

Location: Northern Nigeria

Job Description

• Babban Gona seeks to hire an Analyst to provide support to the Smallholder Partnerships team.

Key Responsibilities

• Manage recruiting, training, and performance management of farmer members – iteratively ensuring that standards of agronomy best practices are maintained;
• Resolve all farmer concerns in a proactive and timely manner according to company standards – within a 24 hour period from reporting date;
• Intervene as required when customer service challenges escalate and must be addressed at higher level;
• Build rapport with existing and prospective farmers using assertiveness and confidence to educate them on the value of remaining Babban Gona farmers;
• Work in partnership with relevant team members and business units to develop and execute local tactics, as well as provide feedback on comprehensive recruitment and retention programs;
• Educate team on best practices and ensure standards are maintained on providing professional, best-in-class service to member farmers and monitor compliance;
• Provide farmers with timely and adequate resources to ensure that the Babban Gona brand is always accessible to the members we serve;
• Interfacing with local leaders and representing the company as a “brand ambassador” across communities.
• Manage team to ensure 100% accuracy on plant growing activity is logged on appropriate software application
• Guide team on people management issues
• Ensure that standards are maintained and members are in good standing;
• Constantly communicating program status and risks to leadership, and presenting options and recommendations;
• Constantly improving the overall customer experience.

Requirements

• Bachelor's Degree in Agricultural Science, Agricultural Economics, or any related field;
• Proven problem solving abilities;
• Strong analytical and conceptual skills;
• Knowledge of Microsoft Office applications (Excel, Word, PowerPoint)
• Goal oriented, self-motivated, confident, thorough and tenacious;
• Positive attitude to work;
• Customer-oriented - Adaptability and flexibility to quickly adjust to changing environments and product offerings.
• Interfacing with local leaders and representing the company as a “brand ambassador” across the community.

Start Up Environment:

• Thrives in a fast paced, start-up environment with dynamic business priorities.

Detailed Orientation and Managing Complexity:

• Extensive experience leading a complex organization and passion for getting into details to identify root cause of issues and create innovative solutions.