Showroom Receptionist at Kloverharris Limited

Location: Victoria Island, Lagos

Job Summary

• The ideal candidate will be responsible for creating the right ambience and positioning of products within a showroom. He/She will drive traffic to the showroom in line with the organizational brand strategy whilst also creating great customer satisfaction at all times.

Responsibilities

• Maintain the overall look and feel of the showroom in line with the brand’s requirements.
• Oversee visual merchandising and ensure that products are strategically positioned.
• Coordinate with the sales and brand manager in planning and coordinating product awareness events in the showroom.
• Research on ways to develop new and creative ideas geared towards driving traffic to the showroom
• Deliver a luxurious brand experience for every client that walks into the showroom.
• Deliver excellent customer service at all times so as to deepen the relationship between the organisation and customers with the aim of retaining them and increasing loyalty.
• Deliver accurate product information to help customers with their purchase decisions.
• Ensure all security personnel and other front line staff members are constantly in tune with the need to create excellent customer service to all customers/visitors.
• Take all visitors on a tour of the showroom and pay attention to their needs.
• Capture customer data for all walk-in clients and manage an existing database
• Send follow up emails to customers within 24 hours of their visit to the showroom
• Identify, analyse, and resolve customers’ complaints and issues.
• Keep customers well informed of the brand’s products, services, and events.

Qualifications

• A B.Sc / HND holder from a reputable university
• 2 - 4 years proven experience in a similar role
• Sales and supervisory know-how are required for this position
• Microsoft suite proficiency
• Ability to design and create spaces that are engaging and welcoming
• Presentation and communication skills
• Entrepreneurial and commercial thinking
• Ability to apply expertise and technology for optimum results.