Showroom Manager at Bedmate Furniture

Description 

• Supervise all daily operations at the show room
• Supervise all sales and marketing activities in the showroom.
• Provide training and support to sales reps who are falling short in terms of meeting up with targets/KPIs
• create and maintain a strong visual appearance of the showroom by effectively executing merchandise plans and strategies.
• Teach new employees about each product, as well as mentoring all employees on how to be a better salesperson.
• Step in to negotiate discounts, promo offers with customers.
• Monitor Store and Employee Key Performance Indicators
• Supervise cash and payment systems in accordance with company procedures and policies.
• Plan and implement store merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance, image and ergonomics for customers.
• Supervise selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.
• Supervise costs and overheads, and all factors affecting the profitable performance of the showrooms.
• Compute commission and bonuses for sales’ rep and installers on a monthly basis and forward to the district manager.
• Provide quality service by enforcing quality and customer service standards.
• Supervise all stock movement activities: in/out, transfer, sales etc
• Ensure the showroom is neat and tidy to attract clients and encourage them to patronize the business
• Coordinate sales reps in carrying out their daily tasks and set clear targets and KPIs for them
• Assist in budgeting and arranging of merchandise
• Coordinate all aspects of customer complaints, compensation and home damage/s to ensure overall customer satisfaction.
• Manage showroom inventory and ordering of materials
• Effectively carry out special projects as assigned by the Regional/District manager
• Ensure sales reps’ compliance to company policies and procedures
• Monitor daily attendance of sales’ rep and provide weekly report to Regional/District manager for irregularities
• Follow up on after-sales services and provide solutions on issues raised
• Provide periodic advice on sales reps’ performance for the purpose of promotion, transfer or otherwise.
• Any other duties as assigned by the Regional/District Manager

Education and Experience

• A minimum of First Degree / HND in Business Administration, Marketing, Finance, Social Sciences or any other relevant discipline is required.
• Minimum of 5 years cognate experience in a similar industry.