Shipping and Documentation Coordinator at Koolboks

Role Overview: 

• We are seeking a highly organized and results-driven Shipping and Documentation Coordinator to oversee all import and export operations across Koolboks’ international markets. The successful candidate will play a key role in ensuring timely delivery of goods, optimizing logistics costs, managing customs and compliance, and leading initiatives to improve operational efficiency across the 
• supply chain. 

Key Responsibilities: 

Global Logistics Oversight:

• Manage all international shipments (air, sea, and land), ensuring on-time delivery of goods to distribution partners in over 25 countries. 

Import/Export Compliance:

• Ensure full compliance with international trade regulations, customs documentation, HS codes, and country-specific import/export requirements. 

Vendor & Freight Forwarder Management:

• Liaise with freight forwarders, customs agents, and third-party logistics providers to optimize lead times, costs, and service quality. 

Policy & Process Leadership:

• Develop and enforce supply chain policies and SOPs that enhance efficiency, accuracy, and safety across the logistics network. 

Cost Optimization & Consolidation:

• Identify and implement strategies to consolidate warehousing and shipments, reduce transportation costs, and negotiate competitive freight rates. 

Cross-Functional Collaboration:

• Coordinate closely with Sales, Operations, and Manufacturing teams to forecast demand,  manage inventory flow, and align logistics with business priorities. 

Performance Monitoring & Reporting:

• Track key KPIs including delivery timelines, shipping costs, damage/loss rates, and customs clearance times. Present insights and action plans to leadership. 

Process Improvement & Innovation:

• Lead supply chain transformation projects—such as digital tracking, barcoding, or new route optimization—to improve operational agility and visibility. 

Qualifications: 

• Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field  (Master’s degree is a plus). 
• 5+ years of experience in international logistics and supply chain management, 
• preferably in Africa-focused distribution. 
• Strong knowledge of import/export regulations, Incoterms, and customs procedures. 
• Experience managing relationships with freight forwarders, customs brokers, and logistics providers. 
• Proficiency in ERP systems, Excel, and logistics tracking tools. 
• Excellent negotiation, communication, and project management skills. 
• Fluency in English; French is an added advantage.