SharePoint Administrator / Support Analyst at PoweredUp Consulting

Role Objectives

• Manage and Configure SharePoint environment to support users and business requirements
• Ensure smooth every day running of client applications/products, ensure SLAs are met and that quality targets are reached in accordance with agreed client contract.
• To develop quality software to stipulated time and date whilst ensuring proper commenting in the source codes to guarantee transferability.
• To develop software solutions as specified by the analysis team with strict adherence to source code versioning and coding standards/conventions.

Responsibilities
Development Responsibilities:

• Researching, designing and writing new software programs
• Unit testing new programs and fault finding
• Developing existing programs by analyzing and identifying areas for modification
• Bolting together' existing software products and getting incompatible platforms to work together
• Investigating new technologies
• Assisting technical authors with writing operational documentation
• Maintaining systems by monitoring and correcting software defects
• Working closely with other staff, such as project managers, graphic artists, systems analysts, and sales and marketing
• Constantly updating technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications
• Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the project.
• Unit tested and quality software Programs
• Clearly commented and versioned source codes

Support Responsibilities:

• Providing 1st, 2nd & 3rd Line support to computer users' problems, supplying training and feedback to those users to lessen the occurrence of future problems.
• Create / manage workflows to automate processes in both SharePoint Workflows and Microsoft Flow
• Troubleshooting difficult or unusual situations, and suggesting workflow improvements to management.
• Ensure all support calls are logged.
• A good understanding of PCs, operating systems, networking and applications, whether in-house or shrink-wrapped.
• Effective listening, empathy, patience, and the ability to carefully walk a user through problem resolution steps either remotely or in person.
• In terms of remote support, the capacity to visualize what's taking place on the user's desktop.
• The aptitude to troubleshoot problems under pressure, and the ability to defuse excited and sometimes irate users or customers, are also valuable traits.
• Researching, designing and writing new software programs
• Unit testing new programs and fault finding
• Developing existing programs by analyzing and identifying areas for modification
• Bolting together' existing software products and getting incompatible platforms to work together.
• Investigating new technologies

Qualification, Experience & Skill Requirements

• university Degree in Computer / Information Technology or related field.
• Must have at least 3 yrs relevant working experience and is able to work without supervision.

Essential Skills:

• He/she must have good knowledge of application development.
• Knowledge of SharePoint support &/or applications development.
• He/she must have the ability to develop custom SharePoint workflows.
• He/she must have the ability to build SharePoint solutions using CSOM and/or JSOM.
• He/she must have the ability to develop SharePoint Add-in Solutions.
• Intermediate proficiency in SharePoint or SharePoint Online architecture and design.
• Experience creating and implementing systems needed for the business for collaboration, document management and workflow.
• Excellent verbal and written communication skills.
• Ability to write clear, concise documentation for a wide audience.
• Ability to communicate at all levels and be able to convert user and management requirements into actionable plans and solutions.
• Ability to work well under pressure as an individual and as part of a team.
• Willingness to learn and take on new challenges.
• Good knowledge of Code repository.
• An ability to rapidly and effectively understand and translate business requirements into technical solutions
• Proven skill in developing and managing maintainable code-bases
• Knowledge and experience of cross-browser issues
• Experience of working in an environment where products have to be delivered to specific time-scales
• Self-motivated with good organizational skills in order to work to challenging deadlines
• Experience of supporting, modifying and maintaining systems and code developed by others