Shared Services Manager at Procept Associates Professional Services Limited

Job Summary 

• We are seeking a dynamic and visionary Shared Services Manager to oversee our centralized operations for key support functions—HR, Administration, Finance & Accounting, and IT—across multiple regions. 
• Reporting directly to the Head of Global Delivery and Support, this pivotal role ensures efficient, cost-effective service delivery that aligns with our global operational and strategic goals.

Job Description
HR Management and Oversight:

• Lead global HR operations, including talent acquisition, employee onboarding, training & development, performance management, compensation & benefits, and employee relations across multiple regions.
• Ensure HR practices are compliant with local labor laws, while aligning with global policies and strategies.
• Develop and implement workforce strategies that align with business needs, including recruitment, retention, and workforce planning.
• Oversee employee engagement initiatives and foster a positive workplace culture across different regions.

Risk Management and Compliance:

• Ensure compliance with relevant regulations, including tax laws, data protection regulations, and labor laws. 
• Mitigate operational risks by establishing robust internal controls and maintaining business continuity planning. 
• Develop and implement risk management strategies to ensure the integrity, security, and efficiency of processes. 

Budgeting and Cost Control:

• Manage the global shared services budget, ensuring effective resource allocation across HR, Admin, Finance & Accounting, and IT.
• Monitor and control costs, identifying opportunities for cost savings and efficient resource use. 
• Ensure financial goals are met and that shared services operate within budgetary constraints.

Cross-Functional Collaboration and Stakeholder Management:

• Work closely with senior leadership, department heads, and regional managers to ensure alignment with the company’s business strategy. 
• Act as the main point of contact between global shared services and other functional areas, ensuring smooth communication and collaboration.
• Provide regular updates and reports to senior management on the status, performance, and improvement of shared services operations.

Process Improvement and Efficiency:

• Develop and implement process optimization initiatives to improve service efficiency, reduce costs, and enhance operational performance. Identify areas for automation and digital transformation to increase overall productivity. 
• Promote continuous improvement by evaluating current processes and gathering stakeholder feedback.
• Maintain a focus on service delivery excellence, ensuring shared services meet operational needs worldwide.

IT Management and Support:

• Lead global IT operations, ensuring robust, secure, and scalable IT infrastructure to support business needs across all regions. 
• Manage IT service delivery, including systems administration, network management, end-user support, data security, and software implementation. 
• Ensure consistency in IT processes, policies, and technology standards. Oversee the selection, implementation, and maintenance of business-critical software systems. 
• Ensure compliance with global data protection laws and cybersecurity best practices.

Finance and Accounting Operations:

• Oversee global finance and accounting shared services, including accounts payable, accounts receivable, payroll, budgeting, forecasting, financial reporting, and compliance. 
• Ensure timely, accurate, and compliant financial operations across all business units. I
• mplement financial controls and streamline financial systems for greater transparency and efficiency. 
• Support audits, financial reporting, and financial analysis, and enforce financial policies and procedures.

Administration and Operational Support:

• Oversee administrative functions supporting global operations, including office management, facilities, and administrative resources. 
• Manage global travel coordination, office logistics, and vendor relationships. 
• Standardize administrative processes across locations to improve efficiency and cost-effectiveness. 
• Ensure compliance with company policies, regulatory requirements, and industry best practices.

Qualifications
Education:

• Bachelor’s Degree in Computer Sciences, Business Administration, Finance, Human Resources, Information Technology, or a related field.
• A Master’s degree or professional certifications (e.g., ACA, ACCA, ITIL4 Master) would be a plus.

Experience:

• 8+ years of experience in managing shared services or operational functions, including HR, Admin, Finance & Accounting, and IT, preferably in a global or multi-regional organization.
• Proven track record in optimizing shared services and managing cross-functional teams.
• Experience in a fast-paced, high-growth, or multinational business environment.
• Strong understanding of best practices in shared services management and process improvement.

Skills:

• Leadership: Strong leadership and team management skills, with the ability to guide cross-functional teams and develop talent.
• Operational Excellence: Ability to design and implement operational processes that drive efficiency and improve service delivery.
• Financial Acumen: Strong understanding of finance and accounting processes, including budgeting, forecasting, and financial reporting.
• Technology Proficiency: Knowledge of outsourcing technologies, service management tools, and emerging trends such as RPA, AI, and cloud-based solutions.
• Communication: Excellent verbal and written communication skills, with the ability to interact with stakeholders at all levels of the organization and with clients.
• Problem-Solving: Strong analytical and problem-solving abilities, with a focus on improving performance and overcoming operational challenges.

Personal Attributes:

• Highly organized and able to manage multiple priorities in a dynamic environment.
• Results-oriented, with a focus on achieving operational excellence and driving business success.
• Strong interpersonal skills, able to collaborate effectively with senior leaders, teams, and stakeholders across diverse functions.
• Adaptable and resilient, with the ability to thrive in a fast-evolving business environment.

Working Conditions:

• Full-time, managerial role.
• Some travel may be required for coordination with regional teams and functional stakeholders.
• Onsite with regular virtual meetings as appropriate.