Service Supervisor at Genesis Group

JOB DESCRIPTION

• Assisting customer service staff in managing customer inquiries,complaints and service
• Providingleadership to new customer service employees
• Training customer service staff
• Delegating tasks to followers in her department
• Monitoring performance of customer service staff and production staff
• Monitoring performance of customer service staff and recommend improvement activities
• Organizing work schedule
• Developing standard work procedures
• Collecting data and preparing reports
• Assisting customer service staff during evacuation and accounting.
• Oversee all front and back of the house restaurant operations
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally

REQUIREMENT

• Bachelor's degree in business administration or hospitality is advantageous.
• Proven experience working as a supervisor in the hospitality industry.
• The ability to work in a fast-paced environment.
• The ability to stand for extended periods.
• Strong management skills.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Candidates should reside around Victoria Island and its environs