Service Sales Manager at ABB

Job Summary

• In this role, you will have the opportunity and overall responsibility to identify and cultivate defined customers.
• Sales Specialist drives the sales process from identified potential to the final sales deal.
• He / she has the responsibility to reach established sales targets through actively meeting and working with customers, including developing solutions which will address customer challenges.

Responsibilites

• Regularly monitor competitors, customer offerings, and price levels, and ensure this information is updated and documented in the designated systems locally and globally.
• Identify and develop new or potential customers while maintaining and growing business with existing customers through visits, lead generation, and opportunity pipeline management.
• Actively participate in the sales process by running negotiations, securing business at agreed margins, ensuring customer satisfaction, and following up on proposals, tenders, and contracts.
• Coordinate post-sales activities, ensure timely deliveries, maintain updated customer databases, and handle customer complaints to guarantee high satisfaction and repeat business.

Requirements

• Relevant education, e.g. degree or diploma in an electrical / mechanical engineering field
• 5 years Service or Industrial / Systems Engineering Sales experience  
• Excellent knowledge of ABB MV & LV service offering 
• Good knowledge of ABB MV & LV products / systems 
• General knowledge of customer products, applications and processes
• Significant sales drive, focus energy to achieve and close profitable deals. Ability to push him-self / herself  to develop  in line with the changes in the organization
• Excellent skills in Customer relations: Show a mature selling behavior and actively drives discussions and negotiations to the benefit of the business with customers 
• Good knowledge in contract and risk management
• Understand and use sales processes and related tools
• Knowledge of ABB health and safety procedures
• Ability to identify customer service needs and to match those with ABB service offerings. 
• Ability to find innovative solutions to meet customer service requirements. 
• Ability to accurately estimate costs of service offerings
• Actively demonstrates one ABB approach including teamwork ahead of personal objectives
• Takes steps to share and leverage cooperation and knowledge across the organization.

What’s in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.