Service Measurement Officer at Sterling Bank

Job Summary

• Review, analyze, conduct gap analysis on business processes with a view to optimize for improved efficiency, revenues and cost reduction

Job Description

• Review and analyze processes
• Identify bottlenecks and non-value adding activities
• Recommend/Propose improvement/optimization initiatives
• Engage stakeholders on as-is & should be states
• Document reviews, proposals and SWRs
• Conduct value realization on concluded projects

Job Experience

• Minimum of 2 years’ cognate experience