Service Fulfilment Engineer at IpNX Nigeria Limited

About the Role

• ipNX Nigeria is seeking a Service Fulfilment Engineer (SFE) to join our Technical Services team.
• The successful candidate will be responsible for the installation, configuration, and activation of customer services (Voice, Data & Video), ensuring high-quality service delivery and customer satisfaction.

Key Responsibilities

• Execute end-to-end service provisioning for new customer installations (Fiber or Wireless).
• Perform on-site installation, configuration, and testing of customer-premises equipment (routers, switches, IP phones, ONTs).
• Conduct troubleshooting to ensure optimal service activation and performance.
• Collaborate with Network Operations Center (NOC) and other internal teams for seamless service delivery.
• Update installation and service records in internal systems (CRM/ERP/OSS tools).
• Ensure installations meet company standards for safety, performance, and aesthetics.
• Provide feedback and escalate field challenges when necessary.
• Support enterprise network deployments (remote and on-site).
• Maintain company tools, equipment, and assets.
• Mentor and supervise interns.
• Build strong relationships with customers and internal stakeholders.

Key Performance Indicators

• Installation turnaround time
• First-time-right installation rate
• Customer satisfaction levels
• Accuracy of documentation and reporting.

Requirements
Educational Qualification:

• B.Sc in Computer Science, Computer Engineering, or related discipline (Minimum of Second Class Upper / Upper Credit).

Experience:

• 1–2 years experience in telecoms, ISP, or ICT environment.
• Hands-on experience with network devices (routers, switches).
• Experience in LAN/WAN design and configuration is an advantage.

Technical Skills:

• Basic understanding of IP networking (LAN/WAN, TCP/IP, DHCP, DNS).
• Knowledge of fiber optic and wireless technologies.
• Ability to configure routers and switches.
• Familiarity with troubleshooting tools (ping, traceroute, OTDR, cable testers).
• Understanding of structured cabling and network safety practices.

Soft Skills:

• Strong communication and customer service skills
• Problem-solving and analytical thinking
• Attention to detail
• Team player with a proactive attitude
• Willingness to learn and adapt.

Work Schedule:

• Monday – Friday (8:00 AM – 5:00 PM)
• Occasional weekend work may be required.