Service Delivery Officer / Project Admimistrator at Alfred & Victoria Associates

Job Description

• The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
• The goal is to ensures satisfactory delivery of all service requests (Surveys & Installations) from Prospective clients, partners & dealers. Proactively liaise with all internal & external Stakeholders and communicate prompt feedbacks in return to ensure all orders are Processed on time.

Responsibilities

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
• Manage all service enquiries such as survey, installation requests for prospective customers.
• Coordinate all service requests from all partners & dealer and sales executives.
• Accurately fill, update & send various service delivery reports to responsible stakeholders.
• Handover activated clients.
• Liaise with internal & external stakeholders to ensure all service requests are delivered promptly.
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Monitor the team’s progress, identify shortcomings and proposeimprovements.

Requirements

• Candidates must have Minimum of B.Sc. or HND in related field.
• Minimum 5 years’ Cognate experience in the field of Services.
• Ability to understand the impact of operational decisions on organizational initiatives.
• Smart, proactive thinking and solution centered approach.
• Proven working experience as a project administratorin the information technology sector.
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with high level of dedication.