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  • Posted: Aug 3, 2020
    Deadline: Aug 10, 2020
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    Founded in 2005, Royal Power and Energy Ltd. (RPE) offers products & services in the area of power back up, conditioning and protection. Our experience enables us to understand the market, ensuring we offer high performance products and systems that provide a high degree of reliability, manageability, serviceability, redundancy and flexibility of operati...
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    Service Coordinator

    Job Descriptions

    • Scheduling / Assigning installation and customer complaint to service engineers
    • Monitor various sites for issues
    • Escalate Service related issues
    • Ensure compilation of all job completion report
    • Follow-up with Engineers to ensure that task / installation are completed on time
    • Liaise with customers for prompt resolution of complaint or issues
    • Ensure that all service compliant or installation are updated on service software
    • Ensure information on job tickets is up to date
    • Monitoring Service engineer expenses
    • Escalating Services engineers work related issues
    • Follow-up with engineers for all service issues or compliant
    • Assign engineers for all Service Level Agreement and ensure completion
    • Ensure prompt dispatch and retrieval of spares, batteries etc.

    Method of Application

    Interested and qualified candidates should send their Applications: hr@rpeltd.com using the "Job title" as subject of the email.

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