Service Coordinator at Bristol Scientific

Role Overview

• The Service Coordinator plays a key administrative and operational role in ensuring smooth execution of service activities. The role involves scheduling engineers, managing service calls, quotations, handling parts orders, and maintaining accurate service records while ensuring timely communication with customers and OEM partners.

Key Responsibilities

• Plan and schedule engineers for installation, maintenance, and repair services.
• Manage the service calendar to ensure prompt response to customer requests.
• Coordinate logistics and parts availability for upcoming service jobs.
• Act as the first point of contact for customer service calls, contracts, and scheduling queries.
• Track, document, and close all service cases in the CRM or ticketing system.
• Maintain internal and external communication to ensure customers are kept informed about progress and timelines.
• Process purchase orders and service reports related to installations and maintenance.
• Ensure compliance with OEM service reporting and documentation standards.
• Monitor key service performance indicators (response time, completion rate, downtime).
• Support invoicing accuracy by ensuring proper documentation of all completed service jobs.

Qualifications

• Bachelor’s degree or HND in Science, Engineering, or Business Administration.
• 2–4 years’ experience in service coordination, customer support, or administrative roles (preferably in a technical or scientific environment).
• Strong organisational skills with attention to detail and accuracy.
• Good understanding of scheduling, logistics, and time management.
• Proficient in Microsoft Office and CRM or ERP systems (e.g., Zoho, Odoo).

Preferred Attributes

• Excellent communication and customer service orientation.
• Ability to manage multiple priorities under pressure.
• Strong teamwork and problem-solving mindset.
• Willingness to learn and grow within a fast-paced, technical environment.