Service Center Manager at Kloverharris Limited

JOB DISCRIPTION:

Supervision of Service Centre Processes:

• Daily service call log
• Weekly service call review and analyses, Average Response Time (ART), Average Fix Time (AFT) Recall
• New equipment Pre-Delivery Inspection (PDI)
• Workshop equipment repairs
• Update of Customer Database (DB)
• Monthly Equipment status report by area
• Maintenance of office AC, Lighting, voltage switch room (LVSR), Distribution Board (DB)
• New equipment PMP program

Perform the following tasks:

• Technical training support certification, staff induction and internship
• Chain & Key accounts relationship management/maintenance contract management
• Compile MPR reports at the end of the month
• Coordinates and supervise parts in truck program
• Technical field support across all brands
• Equipment failure rate report by brand and model
• Preventive Maintenance Report (PMP)
• Sales Revenue Report versus Budget

EDUCATIONAL QUALIFICATION:

• B.Sc./HND Degree in Electrical/Electronic Engineering

OTHER REQUIREMENTS/SKILLS:

• 2 years minimum experience in Managerial role
• A commitment to excellent customer service
• Excellent written and verbal communication skills
• Superb interpersonal skills
• Competency in Microsoft applications including word, excel, and outlook
• Self-motivated and driven