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  • Posted: Feb 28, 2020
    Deadline: Mar 20, 2020
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    ENYO Retail is a customer-focused, technology-driven, fuels retailing company. Poised to deliver best-in-class retail experiences, leveraging complimentary brands and optimized returns to investors.
    Read more about this company

     

    Service Advisor

    Location: Nigeria
    Job Type: Part Time

    Job Summary

    • The service advisor oversees the day-to-day running of diagnostic centers and ensures that the centers are operated on standard service procedures to enhance high customer satisfaction and revenue assurance.

    Principal Duties and Responsibilities

    • Must keep a professional appearance for self and entire facility
    • Responsible for all maintenance reminders and appointment booking
    • Ensures that the vehicle has courtesy items
    • Greet customers when they arrive at the service center and ensures that all their needs are attended to
    • Receives the customer complain and ensures that they are properly documented on the check-in-sheet and repair order and filed
    • Ensures that a walk-around check is conducted on the vehicle with the customer
    • Consult with operators and technicians about necessary repairs and possible repair/price options to resolve customer complaint
    • Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
    • Answer questions about service outcome (after consulting with operators and technician if necessary)
    • Advise customers about warranty protections and potential cost savings
    • Help customers decide on additional job discovered
    • Responsible for all payment cash/card/transfer
    • Manage and oversee the service center’s workflow and scheduling
    • Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
    • Explains work details to the customer
    • Ensures that the customer leaves with a positive impression and a very high tendency of repeat visit and referral
    • Responsible for post service follow up
    • Document and resolves all customer complaint as much as possible
    • Responsible for diagnostics centers revenue assurance and growth

    Requirements
    Education

    • Minimum of B.Sc.

    Knowledge Requirements:

    • Leadership
    • Time Management
    • Good Communication Skill
    • Good written and oral communication skill
    • Good use of Microsoft Office Tools (Excel, PowerPoint, Word)
    • Account Management
    • Relationship and Stakeholder Management

    Method of Application

    Interested and qualified? Go to Enyo Retail & Supply on careers.enyoretail.com to apply

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