Service Advisor at Enyo Retail & Supply

Location: Nigeria
Job Type: Part Time

Job Summary

• The service advisor oversees the day-to-day running of diagnostic centers and ensures that the centers are operated on standard service procedures to enhance high customer satisfaction and revenue assurance.

Principal Duties and Responsibilities

• Must keep a professional appearance for self and entire facility
• Responsible for all maintenance reminders and appointment booking
• Ensures that the vehicle has courtesy items
• Greet customers when they arrive at the service center and ensures that all their needs are attended to
• Receives the customer complain and ensures that they are properly documented on the check-in-sheet and repair order and filed
• Ensures that a walk-around check is conducted on the vehicle with the customer
• Consult with operators and technicians about necessary repairs and possible repair/price options to resolve customer complaint
• Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
• Answer questions about service outcome (after consulting with operators and technician if necessary)
• Advise customers about warranty protections and potential cost savings
• Help customers decide on additional job discovered
• Responsible for all payment cash/card/transfer
• Manage and oversee the service center’s workflow and scheduling
• Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
• Explains work details to the customer
• Ensures that the customer leaves with a positive impression and a very high tendency of repeat visit and referral
• Responsible for post service follow up
• Document and resolves all customer complaint as much as possible
• Responsible for diagnostics centers revenue assurance and growth

Requirements
Education

• Minimum of B.Sc.

Knowledge Requirements:

• Leadership
• Time Management
• Good Communication Skill
• Good written and oral communication skill
• Good use of Microsoft Office Tools (Excel, PowerPoint, Word)
• Account Management
• Relationship and Stakeholder Management