Service Advisor at Eden Solutions and Resources

Description

• Generate counter sales for walk-in customers and record transactions in system database and software;
• Estimate cost and time needed to do the repair, resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
• Greet customers when they arrive at the parts and service centre and direct them to an available technician;
• Consult with mechanics about necessary repairs and possible alternatives to expensive work;
• Provide customers with in-depth information about available aftersales  and OEM (original equipment manufacturer) part options;
• Respond to questions about service outcomes (after consulting with technician if and where necessary);
• Advise customers about warranty procedures and potential cost savings processes;
• Manage and oversee the service centre's workflow and scheduling;
• Call customers to inform them of changes in service, service maintenance dates and to let them know their vehicle is ready for pick-up.

Requirements

• Bachelor's Degree qualification.
• 7-10 Years' Experience.
• Preferably Female.