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  • Posted: Sep 17, 2020
    Deadline: Sep 30, 2020
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    Eden Solutions & Resources Ltd is a human resource management company that provides its client with best practice business management solutions. Registered in 2002 in Nigeria, and managed by a competent team of professionals. Eden Solutions & Resources was initially set up, primarily as a recruitment agency but today it has evolved into company of...
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    Service Advisor

    Description

    • Generate counter sales for walk-in customers and record transactions in system database and software;
    • Estimate cost and time needed to do the repair, resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
    • Greet customers when they arrive at the parts and service centre and direct them to an available technician;
    • Consult with mechanics about necessary repairs and possible alternatives to expensive work;
    • Provide customers with in-depth information about available aftersales  and OEM (original equipment manufacturer) part options;
    • Respond to questions about service outcomes (after consulting with technician if and where necessary);
    • Advise customers about warranty procedures and potential cost savings processes;
    • Manage and oversee the service centre's workflow and scheduling;
    • Call customers to inform them of changes in service, service maintenance dates and to let them know their vehicle is ready for pick-up.

    Requirements

    • Bachelor's Degree qualification.
    • 7-10 Years' Experience.
    • Preferably Female.

    Method of Application

    Interested and qualified candidates should forward their CV to: olaribigbe.a@gmail.com using the "Job Title" as the subject of the email.

    Note: If you are excited about this, and want to start on the path of becoming one of the future leaders, we'd like to hear from you.

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