Conducting market research and analysis to identify growth opportunities in the African market
Developing business plans and financial models to support the evaluation of strategic initiatives
Supporting the implementation of strategic initiatives, including new product launches, partnerships, and market expansion
Collaborating with cross-functional teams to drive strategic projects and initiatives to completion
Developing and maintaining relationships with key stakeholders, including customers, suppliers, and partners
Monitoring industry trends and competitive landscape to inform strategic decision-making
Assisting in the preparation of presentations and materials for senior leadership and board meetings
Supporting the development and execution of ETAP's long-term strategic plan
Developing and implementing the overall operations strategy for ETAP, working closely with the executive team to ensure alignment with the company's mission and goals.
Building and managing a team of junior operations professionals, providing mentorship, guidance, and support when needed.
Ensuring that the daily activities of the business, encompassing areas such as customer success, managing claims, and administering insurance policies, are treated in a timely and orderly manner.
Continuously review and improve operational processes, systems, and procedures to enhance efficiency and effectiveness, while ensuring compliance with regulatory requirements and company policies.
Collaborating closely with other departments, including product, technology, marketing, and finance, to ensure a seamless and integrated approach to operations.
Ensuring that KPIs are met or exceeded, including customer satisfaction, claims processing time, and overall business growth.
Developing and implementing standard operating procedures (SOPs) and best practices for the operations team.
Monitoring industry trends and best practices, and making recommendations for operational improvements and enhancements.
Skills required:
You have a bachelor's or master's degree in business administration, economics, finance, or a related field.
You have a minimum of 4+ years of experience in strategy consulting, investment banking, or corporate strategy.
You have experience in the insurance industry or in a customer-facing environment, which is preferred.
You have strong analytical and problem-solving skills and the ability to make data-driven decisions.
You have excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
You have a proven ability to manage and prioritize multiple projects simultaneously.
You have strong financial modeling skills, with the ability to develop and analyze business plans and financial projections.
You have experience working in Africa, which is preferred, with a deep understanding of the region's cultural and business practices.
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