Senior Operations Officer at CrossBoundary

Job Description  

• CrossBoundary Energy is recruiting a full-time Senior Operations Officer to support our independent power producer business as we continue to grow our number of projects, markets, and people under management.
• The Senior Operations Officer will play a hands-on role in streamlining our team’s continuous data management, culture management, publicity, compliance, and business intelligence work, employing their broad curiosity and creativity to build robust analog and digital solutions.
• This person will solicit feedback from CBE’s diverse functional teams on operational pain points, then train people to use the new approaches they design to deliver consistent outcomes and maximize the value of our talent.
• The Senior Operations Officer will also be responsible for evaluating data for application to management decision-making, external marketing, and investor requirements. Bringing cross-functional experience across business disciplines (communications, IT, finance, human resources), this role will use strong organizational, problem-solving, and change management skills to build the internal operating systems CBE needs to deliver clean power solutions to all African industry. The Senior Operations Officer will report to the COO and work directly with a range of CBE leadership and staff to implement their objectives.   

Who We Are 

• The CrossBoundary Energy team is a unique group of people who are genuinely excited by the opportunity to make a difference in some of the world's most challenging and exciting renewable energy markets.
• The chosen candidate will play an important role in a unique team with the opportunity to make a large impact on the clean energy landscape in Africa.
• Team members come from diverse backgrounds but share several qualities: curiosity, humility, integrity, a drive for excellence, and a bias for action. 

Who You Are 

• Excellence: You hold yourself to high standards and lead by example. You overdeliver on all tasks – big or small – necessary to contribute toward the team objective 
• Curiosity: Not satisfied with “no;” assists others to generate creative solutions by looking at problems from new perspectives. A wide variety of business problems interest you. You do not make or accept ultimatums  
• Acts Like an Owner: A systematic and highly organized project manager; takes personal accountability for managing teams and tracking numerous activities across workstreams to drive them all to successful conclusion 
• Deliberate Thinker: A pragmatic decision-maker known for deducing the simple, robust solution where more complicated approaches would deliver the same results. Excellent strategic writing and presentation skills; ability to communicate clearly and effectively with diverse audiences 
• Bias to Action: Self-starter who is passionate about creating lasting change in Africa. You are comfortable with ambiguity and effective in a fast-moving and complex environment 
• Prioritizes Results: You are continuously iterating on how to improve our team’s efficiency. Skilled at employing software solutions to business workflows where technology can better leverage talent 

Required Qualifications 

• Cover letter highlighting at least two specific examples in your work describing how adoption of new tools, technologies, or automations in the organization helped the company to better achieve its goals 
• 3+ years’ experience working in operations, IT, corporate communications, or business intelligence at a top-tier international corporation, consulting firm, or start-up enterprise 
• Motivation to work in the renewable energy industry, particularly the distributed generation / off-grid sector  
• Curiosity about managing B2B external relations and branding 
• Fluency in the Microsoft Office Suite (Word, Powerpoint, Excel) 
• Familiarity with the capabilities of applications in the Microsoft Technology Stack (Dynamics, Sharepoint, Projects, Teams) 
• Familiarity with graphic design principles and social media management 
• Bachelor’s degree in relevant field 

Primary Responsibilities 

• Identify patterns in team workflows across CBE’s Business Development, Project Development, Regulatory, Environmental & Social, Finance, and other departments, synthesizing disparate quantitative and qualitative data to form a cogent view of how our team gets work done 
• Accelerate problem-solving within CBE’s corporate operations function by identifying the core business/financial problem to be solved, then quickly structuring and executing on an effective, efficient approach to cracking it  
• Translate knowledge and analyses into digestible “so-what's,” reporting back to the Operations team and to CBE Management on the impact of Operations opportunities and challenges  
• Employ a hypothesis-driven, adaptable, and prioritized framework to investigating how to remove obstacles to setting up holistic operations in new countries  
• Negotiate on CBE's behalf to contract business service providers, including legal, communications, insurance partners. Manage constructive conflict where necessary in a calm, curious, and solutions-oriented manner to advance CBE's business interests  
• Identify gaps in existing procedures or documentation and pilot new ways of doing things to better achieve team objectives  
• Develop new checklists, procedures, tools, procedures, and templates to better capture and organize team knowledge and data to publicize CBE’s brand and meet reporting obligations 
• Train CBE teams on new, efficient ways of working, collecting and responding to team feedback 
• Remain appraised of relevant corporate regulations and lead application for and acquisition of corporate permits and any other permissions as appropriate 
• Identify external industry, national, or global work trends that impact CBE's business and shares with the team. Contribute ideas about potential positive and negative impacts of external trends on team work in group discussions 
• Lead on short-term, interdisciplinary strategic initiatives at the request of the COO