Zonal Team Lead at Engie Africa

Job Purpose/Mission

• Engie Energy Access is looking for a dynamic, highly motivated and disciplined Customer Finance Zonal Coordinator with a passion for Recovery, Stakeholder’s management, entrepreneurship, renewable energy and financial inclusion. This position is a key role within the Customer Finance Department of a fast-paced start up on the front lines of renewable energy and mobile payment technology. This role requires individuals to work under limited supervision, perform duties associated with locating unreachable customers, direct interaction with customers and where need be deactivating non-paying customers while giving good customer experience.

Responsibilities, Deliverables and Activities

Target Fulfillment and Performance Management

• Reach a minimum of all quantitative and qualitative targets set by the customer finance department on Bounce backs, Reactivations and Repossession.
• Keep the Write-off Value within an acceptable threshold as defined by the Customer Finance Department.
• Develop a scalable credit portfolio maintenance and recovery process for the Region.
• Monthly performance review and training for performance improvement with the Customer finance representative team within the region.
• Manage repayment Payment integration within the respective regions.

Recruitment and Training

• Recruit and maintain Collection agents that will drive the achievement of the set target.
• Conduct Credit Training activities for Each region on recovery activities.
• Recruit and maintain Collection agents that will drive the achievement of the set target
• Analyze credit data on sales results and develop operational plans and to address performance gaps and improvement.

Credit Compliance and Credit Culture

• Facilitate Usage and implementation of Credit Management Tools within the Region.
• Carry out Credit assessment check and make informed credit decision for High End Kits.
• Conduct Credit compliance during field visits to all regions.
• Carry out on the spot assessment of Credit compliance of the field team.
• Analyze credit data on sales results and develop operational plans and to address performance gaps and improvement.

Stakeholders Management

• Reach all quantitative and qualitative targets set by the customer finance department on Late to first payment, bounce backs, Repossession and Payment Agents.
• Carry out a quarterly credit Campaign that keeps all Credit metrics within acceptable threshold.
• Conduct Weekly recovery Committees with all Stakeholders within the Region.
• Ensure Team’s participation and every Credit related activity (Field Clinic, Credit Campaign) within the region of coverage.
• In collaboration with the Business Stakeholders department, will work with our customers to understand their needs and provide improvement to seamless and better payment channel in the zone/region.
• Manage additional ad hoc tasks as assigned by Customer Finance Department.

Required Skills & Experience

• For internal staff; 1- 2 years working in EEA plus an achievement of a minimum of 90% of individual performance targets over the last 6-month period (Jan – July 2023) in respective department.
• Experience in leading a team, and ability to work with and manage a dispersed team in rural communities.
• Stong Analytical skills.
• Pay attention to details.
• A good proficiency of Data Analytics Tools (Tableau, SQL, Microsoft Excel)
• Highly Skilled in customer relations, negotiations and problem solving.
• Ability to build relationships with colleagues, cross-functional counterparts, external business partners and other middle managers
• 2 - 3 years’ experience as a Loan recovery Manager is an added advantage
• Location in Nasarawa is an added advantage.

Qualifications

• HND/BSC Degree or diploma in a relevant field.