OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 300,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusi...
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The Senior Operations Manager is responsible for the smooth running of daily business operations(Lending Segment) and develops policies around client/customer services and general operations.
Must have sound knowledge and experience tracking business results, performing cost-benefit analyses, and monitoring production KPIs.
Key Responsibilities
Developing policies around lending Operations
Develop performance metrics to build, deliver, report and track mechanism
Evaluate reports, decisions and department results on established goals.
Continuous tracking of market trends and ensuring up-to-date knowledge of market offerings to be able to provide advice on potential financial planning solutions based on merchants' needs.
Identify new business opportunity and ensure revenue generation
Driving efficiency and mitigating operational risks to the barest minimum.
Develop process improvement initiatives to achieve operational excellence
Analyzing business model, conduct risk assessment on operations and put contingencies in place.
Carrying out other operational duties when required.
Job Requirements
Minimum of B.Sc / HND in a reputable institution.
Minimum of 5 years experience as Operations Manager in a Microfinance or Micro-lending organization
Must have good knowledge and experience developing around the general operations of a business.
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