Senior Operations Manager (Lending) at Opay Nigeria

Job Summary

• The Senior Operations Manager is responsible for the smooth running of daily business operations(Lending Segment) and develops policies around client/customer services and general operations.
• Must have sound knowledge and experience tracking business results, performing cost-benefit analyses, and monitoring production KPIs.

Key Responsibilities

• Developing policies around lending Operations
• Develop performance metrics to build, deliver, report and track mechanism
• Evaluate reports, decisions and department results on established goals.
• Continuous tracking of market trends and ensuring up-to-date knowledge of market offerings to be able to provide advice on potential financial planning solutions based on merchants' needs.
• Identify new business opportunity and ensure revenue generation
• Driving efficiency and mitigating operational risks to the barest minimum.
• Develop process improvement initiatives to achieve operational excellence
• Analyzing business model, conduct risk assessment on operations and put contingencies in place.
• Carrying out other operational duties when required.

Job Requirements

• Minimum of B.Sc / HND in a reputable institution.
• Minimum of 5 years experience as Operations Manager in a Microfinance or Micro-lending organization
• Must have good knowledge and experience developing around the general operations of a business.
• Good analytical and team management skills.