Senior Nurse, Outpatient at The African Medical Centre of Excellence (AMCE)

Job Purpose

• The Senior Nurse, Outpatient will be responsible for overseeing the smooth running of outpatient services, ensuring safe, effective, and compassionate patient care. The role holder will lead on patient flow management, support clinical procedures, deliver patient education, and mentor outpatient nursing staff, thereby contributing to an outstanding patient experience and continuity of care.

Key Accountabilities/Responsibilities

Patient Assessment and Care

• Lead initial and follow-up patient assessments, including vital signs, medical history, and presenting concerns.
• Collaborate with the multidisciplinary team to implement tailored care plans that optimise patient outcomes.
• Supervise and provide expert guidance in the administration of medications, wound care, and prescribed treatments.
• Monitor and report significant changes in patient condition to the medical team for timely interventions.

Care Coordination

• Ensure efficient patient flow across outpatient clinics, reducing delays and enhancing service delivery.
• Oversee scheduling of follow-up appointments, diagnostic referrals, and specialist consultations.
• Promote collaborative communication between physicians, nurses, and allied health professionals to provide holistic care.

Patient Education and Counselling

• Deliver patient and family education on diagnoses, treatment options, medications, and self-care practices.
• Counsel patients on preventive health, lifestyle modifications, and adherence to care plans.
• Respond to patient questions with empathy, ensuring clarity and reassurance.

Clinical Support

• Assist physicians during consultations and minor procedures, maintaining a sterile environment.
• Ensure infection control protocols and safe practices are consistently upheld.
• Oversee the use and maintenance of clinical equipment within the outpatient clinic.

Documentation and Reporting

• Maintain accurate, detailed, and timely clinical documentation in line with professional standards.
• Complete required reports and escalate patient safety incidents or adverse events as appropriate.

Quality Improvement

• Lead quality improvement initiatives to enhance efficiency and patient outcomes in the outpatient setting.
• Mentor and train junior nursing staff, fostering a culture of continuous learning and professional growth.
• Engage in professional development to remain updated with best practices in outpatient and ambulatory care.

Qualifications

• Diploma in Nursing or Bachelor’s Degree in Nursing (BSN).
• Registered with the Nursing and Midwifery Council of Nigeria and a valid practising licence.
• Certification in Advanced Cardiac Life Support (ACLS) or other relevant specialty training (desirable).

Experience

• Minimum of 3–5 years’ clinical nursing experience, with at least 2 years in an outpatient or ambulatory care setting.
• Demonstrated ability to supervise and mentor junior nursing staff.
• In-depth understanding of outpatient care protocols and long-term condition management.
• Strong skills in patient engagement, education, and counselling.
• Proficient in managing patient flow and clinic scheduling systems.
• Accurate record-keeping and familiarity with outpatient care standards and regulations.
• Excellent clinical judgment and ability to respond effectively in outpatient emergencies.