Senior Manager - Solution Development at MTN Nigeria

Mission:

• To drive the development of new products and enhancements of existing solutions, in line with MTNs Business Strategy and in a manner that positions MTN as a force within the technology space.
• To ensure relevant stakeholders understand the lead-to-cash (L2C) process for all solutions/services, leveraging robust change management and capacity development techniques.
• To facilitate the delivery of other services through MTN ecosystem partners, driving robust engagement with key internal and external stakeholders.

Description:

• Drive the development of products and solutions based on relevant market and business needs, as defined by the unit’s key stakeholders (EB-Segments, Clients Success, Sales, Business Development & outside EB)
  • Plan and coordinate product and service delivery efforts through detailed analysis and elicitation, design review and validation within the delivery value chain.
  • Drive the enrichment of EB-product- & service-roadmap following customer needs, technology refresh & digital transformation through:
    1. Coordination with Segments team, IT & Networks on key platforms & solutions evolution with a view to enriching & expanding the EB-Product Feature- &  Function-List, extracting value to the business through proposition development with segment team.
    2. Interlocking with the Partnership/IT-teams to discover critical capability and ecosystem partners, leveraging & enhancing product & services delivery to achieve business value.
• Adopt robust business analysis practices to ensure adequate solutioning/architecting
  • Facilitating cross-functional engagements with relevant stakeholders in EB-Segments, Clients Success, Sales, Business Dev & outside EB to support requirement reviews, analysis, management & documentation with the aim of delivering business value.
  • Document detailed business requirements for the proposed concepts/business constructs from key stakeholders.
  • Ensure robustness of testing and delivery of solution that meets customers' needs.
• Drive E2E management of the product and initiative development process in terms of quality, timely delivery and scope management
  • Facilitate effective scoping and phasing of product deliveries within agreed timelines
  • Maintain in-life products and services within the distinct Enterprise Solutions Product strategy.
  • Manage product withdrawal, ensuring that alternative solutions are available to customers, that a migration path to alternative services is properly planned and that the changes are effectively communicated.
  • Regular coordination with the quality assurance & testing team for scripting testcases, product validations, spotting any deviations from the agreed business requirements & performing periodic product quality & performance checks to lift product quality via:
    1. Rendering support in fixing issues identified
    2. Or raising change requests where necessary to facilitate improvements and enhancements.
  • Ensure full integration of quality management processes within all activities of Propositions and Product Development Group and ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
• Work with the Enterprise GTM team to develop effective In-Life Marketing communications and processes for enterprise solutions propositions, products and services, compatible with MTN Nigeria processes.
• Define and implement Key Performance Indicators and Metrics for support and operational activities and use these metrics to drive service delivery excellence.
• Provide leadership and direction in the operations, leading team to deliver on respective business targets and improve overall performance of the unit.
• Identify, evaluate and track the development needs and performance of Products- and Data-Services staff, providing opportunities for staff to build on the company's investment in their training and improve productivity.
• Coach and mentor the Solution Development team to ensure understanding of the objectives and goals of the unit, awareness of all related job requirements and accountabilities, and leverage human resources career development programs for staff career development.

Education:

• First degree in any related discipline
• Fluent in English and language of country preferable
• Master's degree in product development, business analysis, system engineering, project management will be an added advantage.

Experience:

9–17 years work experience including

• Manager track record of 3 years or more; with at least 3 years in relevant ICT sector
• Combination of telecommunication and technology experience is an added advantage.
• Advanced business analysis and solution architecting experience
• Proven experience in product development, project management, change management, process improvement and reengineering.
• Good understanding of systems, networks and mobile telecoms, mobile applications and emerging technologies
• Good knowledge of data architecting and structuring is advantageous
• Experience working in a global/multinational enterprise (understanding emerging markets is advantageous)
• Work experience across diverse cultures and geographies is advantageous.