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  • Posted: Sep 12, 2022
    Deadline: Not specified
  • DAI works on the frontlines of international development. Transforming ideas into action-action into impact. We are committed to shaping a more livable world.We tackle fundamental social and economic development problems caused by inefficient markets, ineffective governance, and instability. We work with a wide range of clients, including national and local ...
    Read more about this company


    Senior Manager, Oracle Analyst - Nigeria

    Job Code: 7329
    Category: Oracle Analyst
    Department: Information Technology
    Reports to: Director, Management Information Technology

    Summary of the Position

    • The Oracle Analyst will be part of the Management Information Technology (MIS) team that is responsible for support and development of the Oracle E-Business Suite and Oracle Fusion applications used by the DAI business teams for their Enterprise Resource Planning (ERP) needs.
    • This position provides ‘techno-functional’ production support for the US, HMG, and EU business units. The primary focus will be daily EBS 12.1.3 postproduction support with a secondary focus on Oracle Cloud support.

    Duties and Responsibilities
    Primary Responsibilities - Oracle EBS 12.1.3/12.2 production support:

    • Provide day-to-day application and technical support to business end-users to troubleshoot and resolve issues encountered in Oracle.
    • Identify persistent problems and work with key stakeholders to address the root causes.
    • Coordinate with hosting and support partners to log and resolve issues.
    • Log and track Oracle Service Requests (SRs) as necessary.
    • Develop functional and technical design documents that include detailed data mapping documentation, unit testing, and migration documents.
    • Responsible for unit and integration testing of development work.
    • Troubleshoot Oracle reports (both seeded and custom), alerts, workflows, extensions, and personalization.

    Secondary Responsibilities – Oracle Cloud envrionment:

    • Secondary focus will be similar to the primary responsibilities but on the Oracle Cloud environment.
    • Working in Oracle Fusion environment to fix, enhance or develop new reports using OTBI


    • Minimum of 4 years of functional Oracle experience and a college degree. Equivalent combinations of education and experience will be considered.
    • Demonstrated technical knowledge of Oracle EBS 12.1.3, specifically in the modules for Oracle Projects, Finance, Human Resources, and Oracle Time and Labor.
    • Demonstrated experience with SQL (familiarity with tools such as TOAD, SQL Developer is strongly desired)
    • Proven ability to research, troubleshoot, and support complex system customizations. 
    • Self-directed with strong organizational skills and the ability to prioritize multiple tasks/competing deadlines simultaneously.
    • Proven ability to work independently, as well as part of a team.
    • Organized and self-motivated.
    • Strong written and oral communication skills, with the ability to communicate complex or technical information clearly, and tailor communication style to diverse audiences.
    • Demonstrated ‘customer service’ mentality with the confidence to lead by example. 
    • Strong interpersonal skills. Able to build and maintain strong working relationships with staff at all levels of the organization and external clients from diverse backgrounds.
    • Willing and able to adjust work schedule, if needed, to support teams located in different time zones/countries.
    • Authorized to work in Nigeria. Applicants must specify their preferred work country in their application.
    • Equivalent education and experience will be considered.

    Preferred Qualifications:

    • At least two years of experience in an IT focused customer support role, is strongly preferred.
    • Experience with Oracle Cloud Financials and Projects preferred.
    • General EBS Knowledge to deal with User accounts and access.
    • One or more years of experience with Oracle Cloud (HR). 

    Method of Application

    Interested and qualified? Go to DAI on to apply

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