Senior Manager, Oracle Analyst - Nigeria at DAI

Job Code: 7329
Category: Oracle Analyst
Department: Information Technology
Reports to: Director, Management Information Technology

Summary of the Position

• The Oracle Analyst will be part of the Management Information Technology (MIS) team that is responsible for support and development of the Oracle E-Business Suite and Oracle Fusion applications used by the DAI business teams for their Enterprise Resource Planning (ERP) needs.
• This position provides ‘techno-functional’ production support for the US, HMG, and EU business units. The primary focus will be daily EBS 12.1.3 postproduction support with a secondary focus on Oracle Cloud support.

Duties and Responsibilities
Primary Responsibilities - Oracle EBS 12.1.3/12.2 production support:

• Provide day-to-day application and technical support to business end-users to troubleshoot and resolve issues encountered in Oracle.
• Identify persistent problems and work with key stakeholders to address the root causes.
• Coordinate with hosting and support partners to log and resolve issues.
• Log and track Oracle Service Requests (SRs) as necessary.
• Develop functional and technical design documents that include detailed data mapping documentation, unit testing, and migration documents.
• Responsible for unit and integration testing of development work.
• Troubleshoot Oracle reports (both seeded and custom), alerts, workflows, extensions, and personalization.

Secondary Responsibilities – Oracle Cloud envrionment:

• Secondary focus will be similar to the primary responsibilities but on the Oracle Cloud environment.
• Working in Oracle Fusion environment to fix, enhance or develop new reports using OTBI

Qualifications

• Minimum of 4 years of functional Oracle experience and a college degree. Equivalent combinations of education and experience will be considered.
• Demonstrated technical knowledge of Oracle EBS 12.1.3, specifically in the modules for Oracle Projects, Finance, Human Resources, and Oracle Time and Labor.
• Demonstrated experience with SQL (familiarity with tools such as TOAD, SQL Developer is strongly desired)
• Proven ability to research, troubleshoot, and support complex system customizations. 
• Self-directed with strong organizational skills and the ability to prioritize multiple tasks/competing deadlines simultaneously.
• Proven ability to work independently, as well as part of a team.
• Organized and self-motivated.
• Strong written and oral communication skills, with the ability to communicate complex or technical information clearly, and tailor communication style to diverse audiences.
• Demonstrated ‘customer service’ mentality with the confidence to lead by example. 
• Strong interpersonal skills. Able to build and maintain strong working relationships with staff at all levels of the organization and external clients from diverse backgrounds.
• Willing and able to adjust work schedule, if needed, to support teams located in different time zones/countries.
• Authorized to work in Nigeria. Applicants must specify their preferred work country in their application.
• Equivalent education and experience will be considered.

Preferred Qualifications:

• At least two years of experience in an IT focused customer support role, is strongly preferred.
• Experience with Oracle Cloud Financials and Projects preferred.
• General EBS Knowledge to deal with User accounts and access.
• One or more years of experience with Oracle Cloud (HR).