Senior Manager, Network Assurance at Airtel

Job Purpose

• The need to maximize the benefits in an MS setup and provide an active real-time oversight to the heart-beat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC).
• The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance.

Responsibilities
Network Assurance: BSS / Transmission / Core

• Assurance of NOC Alarm handling for active elements by shadowing and monitoring partner
• Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
• Assurance of parameter data/change requests for active
• Track and record service assurance impacting outages
• Trigger Service Assurance sign-off
• Follow through to ensure completion of Service Assurance sign-off
• Interface with different Network domains to ensure tracking of Service Assurance impacting outages

Assurance Reports for both (Active & Passive) Elements within BSS / Transmission / Core:

• Ensure timely reporting from partner NOC as per contractual and agreed timeline
• Follow through for on-demand assurance reports
• Generation of reports to measure, analyze and improve NOC management process

Management of Change End-to-End:

• Effective management of change requests for active elements by monitoring and ensuring closure of approved change requests as planned.

3rd Party Follow Up:

• Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others

Follow Up and Ensure Trouble Tickets Pending with 3rd Party Support Partners:

• Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC

Governance:

• Drive daily outage sign-off between active and passive partners
• Partner NOC KPI monitoring and sign-off
• Develop updated Quality Assurance methodologies using in-house or external resources
• Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation
• Audits all network elements (NEs) current DBs (i.e. MSC/MSS, MGWs, Transport /BSS/BTS/Cells, etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively
• Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product services

Qualifications
Educational Level & Functional / Technical Skills:

• Bachelor of Engineering or B. Tech Degree (Electrical / Electronic, Telecommunication or related fields)
• Expert on Mobile Network Operations Assurance (BSS/Transmission/Core)
• Vendor Management
• Project Management
• Network Audit and functionality testing
• Business analysis
• Analytical, Statistical and Presentation skills
• Sound MS Excel skill
• Knowledge of Performance managements systems/tools/support systems.

Working Experience:

• 10 years or more in GSM / Mobile Company
• Minimum of 6 years Network Operations Assurance in Telecom
• Minimum of 3 Vendor Management experience
• Minimum of 4 years BSS/Transmission experience
• Minimum of 5 years Network Assurance experience.

Skills Critical to the Role:

• Attention to details
• Good negotiator
• Integrity
• Innovative
• Analytic
• Multi-tasking
• Professionalism.