Senior Manager - Corporate Communications at MTN Nigeria

Mission: 

To oversee the development and strategic alignment of bespoke, business-wide internal and external communication and content for the relevant traditional and new media platforms, achieving consistency and clarity of messaging and also eliciting understanding and empathy for the MTN position among critical stakeholders.

Description:

• Assist in the formulation and implementation of the overall communications strategy in accordance with MTN business plan.
• Develop effective multi-platform/multi-stakeholder communication strategies and appropriate governance guidelines.
• Develop and ensure the appropriate ‘corporate speak’ for all internal and external communication.
• Collate, distill, and align diverse messages for consistency and clarity among multiple platforms.
• Interpret multi-faceted business information and develop bespoke communication for critical stakeholder groups.
• Ensure premium quality standard of communication/content and determine relevance/suitability for each audience.
• Assist in the development, management, and production of high-level content (internal/external) for CEO/Executives.
• Champion development and dissemination of messages that highlight MTN’s successes and contributions to increase advocates and brand preference.
• Drive an increase in MTNN’s Net Promoter Score.
• Strategic partnerships with MTNN leadership team to drive awareness of actions and their impact on company image and reputation, as well as the impact of non-compliance on the bottom line.
• Network and build solid relationships with business units and relevant third parties (e.g., technical partners, business consultants, etc.) and develop a close working relationship with relevant information sources to deliver an integrated communication service to the business.
• Prioritize ecosystem communication and engagement to deliver business value.
• Collaborate with business units for effective communication of business priorities and leverage measurement platforms to fuel/support continuous improvement and optimization.
• Review the performance of individual team members and complete evaluation in accordance with business-wide performance processes and schedules.
• Coach and train the Corporate Communications team to sharpen their skills and capabilities; ensure understanding of objectives and deliverables; and regularly review development needs, providing opportunities for the team to build on training done and improve productivity

Education:

• A degree in a related field
• Proficiency in English—Advanced
• Outstanding verbal and written communication skills
• A master’s degree or relevant professional qualifications may confer an advantage.

Experience: 

9-17 years’ work experience including:

• 6-8 years’ experience in corporate communications & strategy/content development or communications consultancy 
• Manager track record of 5 years or more, with at least 3 years in relevant sector/ industry 
• Work across diverse cultures and geographies advantageous · Significant evidence of literary pursuits and subject matter expertise will confer a significant advantage.
• Experience working in a medium- to large organization. 
• 3 years project management experience, preferably within an NGO/C.S.I. environment Knowledge of telecommunications will be an advantage.