Senior Manager - Channel Management at MTN Nigeria

Mission:

• To coordinate and provide overall management for all distribution channels with the aim of achieving efficient product distribution and service availability.

Description:

• Develop strategies and champion a customer-centric culture across the organization, and develop or reform relationships with MTNN’s internal and external customers to transform the company’s revenue.
• Strategic Partnerships with MTNN leadership team to drive awareness of expected behaviors and the impact of non-compliance on bottom-line results and company image and reputation
• Participate in Contract negotiations to reduce costs and drive the MTNN Value Creation Philosophy.
• Network and build solid relationships with internal units and relevant third parties (e.g., strategic investors, technical and financial partners, business consultants, etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Develop and execute plans for sustainable channel growth and development.
• Coordinate channel activities to ensure product availability across the market.
• Develop strategies for effective market penetration based on existing channels.
• Generate periodic channel assessment reports for channel performance reviews.
• Define and implement communications strategies that will support a differentiated MTN brand position that sets the organization apart from the competition.
• Identify consistently the most effective channels to communicate the MTN Brand in the marketplace.
• Liaise with sales channel management to identify and attend to specific distributor or channel needs and resolve problems.
• Drive the adoption of New Growth Opportunities for the Business within the Trade channels.
• Oversee the initiation and management of sales activation at identified key retail points.
• Ensure trade programs meet business objectives and trade channel requirements.
• Manage the development of relevant Visibility solutions to support Sales and Marketing programs.
• Establish a commercial footprint for various channels that shadow the network roll-out.
• Execute strategies for effective market penetration based on existing channels.
• Execute strategies to optimize channel performance based on assessments and reports.
• Ensure a full understanding of the telecommunications industry's (Global and Local) trends and developments in order to assess the strategic technology and regulatory impact on MTNN’s current and future business.
• Establish processes and standards for impact assessment and evaluation of systems and technologies with regards to customer experience.
• Review market intelligence and competitor insight and develop approaches for penetrating the market based on existing channels, identifying constraints, challenges, and trade-offs of the approaches.
• Monitor and review channel profitability, dealer performance, and sales performance trends, and generate periodic channel assessment reports for channel performance review.
• Provide leadership and direction in the operations, leading the team to deliver on their respective business targets and improve the overall performance of the department.
• Coach and mentor the team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities, and leverage human resources career development programs for staff career development.
• Identify, evaluate, and track the development needs and performance of staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.

Education:

• First degree (in Economics, Administration, or Communications preferred)
• Fluent in English and the language of the country is preferable.

Experience:

• 9–17 years’ experience, including:
• A manager's track record of 3 years or more, with at least 3 years in the relevant sector or industry
• Work experience across diverse cultures and geographies is advantageous.
• 8 years of sales and marketing experience (ideally in distribution)