Senior IT Support Executive at DreamWorks Integrated System Limited

Job Description:

• We are seeking a highly skilled and experienced Senior IT Support Executive to join our dynamic team.
• The ideal candidate will be responsible for overseeing the technical support team and providing advanced IT support to ensure the smooth operation of our organization's IT infrastructure.

Responsibilities:

Technical Support and Troubleshooting:

• Provide advanced technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve complex technical problems in a timely and efficient manner.
• Escalate critical issues to appropriate teams or vendors when necessary.

Team Leadership and Management:

• Lead and mentor the IT support team, ensuring they are equipped with the necessary skills and knowledge.
• Manage the daily operations of the IT support team, including task assignment, performance monitoring, and coaching.
• Conduct regular training sessions to keep the team updated on the latest technologies and best practices.

System Maintenance and Optimization:

• Oversee the maintenance, installation, and configuration of IT systems and equipment.
• Implement and maintain security protocols to safeguard the organization's IT assets.
• Monitor system performance and recommend improvements to enhance efficiency and reliability.

Documentation and Reporting:

• Maintain detailed documentation of technical issues, solutions, and processes.
• Generate regular reports on IT support activities, system performance, and team metrics.
• Provide insights and recommendations based on data analysis to improve IT support services.

Collaboration and Communication:

• Work closely with other departments to understand their IT needs and provide appropriate support.
• Communicate effectively with stakeholders, providing updates on IT projects and issues.
• Collaborate with vendors and third-party service providers for hardware and software procurement and maintenance.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support, with at least 1 year in a supervisory or leadership role.
• Strong knowledge of hardware, software, and network systems.
• Proficiency in troubleshooting complex technical issues.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team.
• Strong organizational and time management skills.
• Certification in relevant IT fields (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.