Senior Business Manager at Airtel

Level: Mid-Senior

Job Purpose

• To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Key Accountabilities
Increase Revenue earning customer net additions - Prepaid & Postpaid:

• Identify and formulate state sales strategies to help Drive gross additions
• Supervise health of acquisitions, compliance on activations,
• Oversee activating connections as per the stipulated turnaround times

Increase Revenue from the State:

• Meet the Revenue targets for Prepaid and Postpaid in the State
• Focus on revenue growth through Data and Smartphone growth
• Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers

Expand distribution Width and Depth:

• Identify and formulate state sales strategies to help Drive
• Distribution across showrooms and Dealer Service Agents
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network Coverage & Quality:

• Network Optimization
• New Sites ROI and deployment
• Follow through with Zonal Technical Officers in delivering cell availability, quality of calls and reduction of outages at sites within state

Deliver Showroom Experience:

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
• Ensure provision of standard Infrastructure at state showrooms,
• Ensure showroom employees are up-skilled in industry training and certifications for the role

Achieve Employee Engagement scores in line with the Engagement target for the State Business area:

• Continuously motivating the front line employees through leadership by examples
• Implement all action plans that will address hygiene issues etc. from
• engagement survey

Skills & Knowledge

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle
• management level handling independent businesses.
• Relevant experience in Telecom industry is desirable
• Bachelor's Degree in Management or related Social Sciences
• Master's in Business Administration would be preferred additional qualification
• Result Orientation
• Great problem-solving skills
• Good communications skills.
• Good interpersonal skills
• Customer centric
• Sound understanding of Sales systems and Process
• Creative self starter