Seller Management Officer at Lifestores Pharmacy

Role Description

• We are looking for a professional candidate to handle customer orders, both online and in onsite environments.
• The ideal candidate will manage relationships with pharmacies and sellers on our digital marketplace and also be responsible for managing third-party sellers, including product upload, and processing customer orders including packing, shipping and delivery.

Job Responsibilities

• Coordinate onboarding activities of third-party sellers on the Marketplace, manage and support sellers.
• Receiving and processing customer’s orders accurately and efficiently.
• Conduct inbound activities, Pick and pack products for orders according to established guidelines and procedures.
• Label products and prepare them for shipment/delivery.
• Conduct quality control checks to ensure accurate fulfilment.
• Measures the percentage of customer orders fulfilled completely from available inventory
• Follow strictly all SC procedures concerning pick and pack activities
• Contribute ideas for process improvements that enhance productivity.
• Work collaboratively with other team members and supervisors to ensure good customer satisfaction.
• Continuously maintain a high level of product knowledge to provide accurate and helpful responses to customer inquiries.
• Process returns and liaise with customers, respond to customer queries regarding order status, with the aim of customer satisfaction.
• Timely reconciliation of transactions on the marketplace, to ensure accuracy and facilitate payments.
• Work with the inventory controller and ensure inventory record accuracy including accuracy of displayed product details.

Qualifications

• Excellent communication and negotiation skills
• Experience in seller management or account management
• Knowledge of e-commerce platforms and marketplace dynamics
• Data analysis and reporting skills
• Ability to multitask and prioritize effectively
• Proficiency in Microsoft Office and CRM software
• Strong problem-solving and decision-making abilities
• Bachelor's degree in Business Administration, Marketing, or related field