School Customer Service Officer at Jewels Leading Lights Academy

Key Responsibilities
Front Desk & Reception Duties:

• Greet and assist parents, students, and visitors in a professional and friendly manner.
• Manage phone calls, emails, and in-person inquiries, providing accurate and timely information.
• Direct visitors to the appropriate departments or personnel.

Communication & Parent Relations:

• Respond to inquiries regarding admissions, school policies, and events.
• Liaise between parents, teachers, and school administration to ensure smooth communication.
• Assist in handling complaints or concerns and escalate them to the appropriate department.

Administrative Support:

• Maintain student records and update databases as needed.
• Assist in organizing school events, parent-teacher meetings, and open days.
• Manage incoming and outgoing mail and courier services.

Admissions & Enrollment Support:

• Provide information on the admissions process to prospective families.
• Guide new parents and students through the enrollment and orientation process.
• Maintain accurate records of inquiries and follow up with potential enrollments.

Customer Service Excellence:

• Ensure a positive and welcoming environment for all visitors and members of the school community.
• Handle complaints with professionalism and escalate issues when necessary.
• Promote the school’s values and maintain a high standard of service.

Key Qualifications & Skills

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Prior experience in a customer service or administrative role, ideally in an educational setting.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with a customer-focused approach.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and school management systems.
• High level of professionalism, patience, and cultural sensitivity.