Salesforce Loyalty Solutions Architect at Quidax

About the Role

• We're on the hunt for a Salesforce Loyalty Solutions Architect to be the linchpin in integrating our new Salesforce Loyalty Management tool. This role is crucial for supercharging our marketing and loyalty campaigns – think trading competitions, raffles, and altcoin promotions – directly impacting our ability to engage and retain our growing user base. If you're a Salesforce Loyalty expert who loves translating complex business needs into seamless technical solutions and empowering others, this is your chance to make a massive impact.

What You’ll Be Owning

Salesforce Loyalty Tool Integration & Optimization

• Within 3 months: Lead the technical integration of Salesforce Loyalty Management with existing Salesforce instances and other critical systems, ensuring seamless data flow and functionality for pilot campaigns.
• Within 6 months: Architect and implement scalable solutions within the Salesforce Loyalty tool to support diverse and growing marketing and loyalty campaigns (e.g., automated trading competitions, multi-tier raffles, targeted altcoin promotions).
• Continuously: Identify and resolve integration challenges, performance bottlenecks, and data discrepancies, ensuring the loyalty tool operates at peak efficiency.

Technical Consultation & IT Support

• Within 90 days: Become the go-to technical expert for the IT department, providing deep insights and hands-on support for Salesforce Loyalty-related development, configuration, and troubleshooting.
• Ongoing: Collaborate closely with IT and development teams to design and implement custom solutions, APIs, and data models required to extend the functionality of the loyalty tool.
• Continuously: Provide expert guidance on Salesforce best practices, security, and governance related to loyalty programs.

Product Manager Enablement & Training

• Within 60 days: Develop and deliver comprehensive training modules and workshops for product managers, covering the core functionalities, configuration, and practical application of the Salesforce Loyalty tool.
• Within 4 months: Empower product managers to independently design, launch, and manage loyalty campaigns within the Salesforce environment, fostering a self-sufficient and data-driven approach.
• Ongoing: Act as a mentor and subject matter expert, providing continuous support and guidance to product managers as they leverage the loyalty tool for various campaign types.
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• Biggest Challenges You’ll Tackle
• Integrating the Salesforce Loyalty tool with our existing, complex ecosystem while ensuring data integrity and real-time synchronization.
• Translating ambitious marketing and loyalty campaign ideas into technical realities within the Salesforce Loyalty framework.
• Empowering non-technical product and marketing managers to confidently and effectively utilize a powerful and intricate tool like Salesforce Loyalty Management.
• Staying ahead of evolving Salesforce features and best practices to optimize our loyalty program capabilities continually.

Who We’re Looking For

• Deep, hands-on expertise with Salesforce Loyalty Management: You've been there, done that, and have scars (and successes!) to prove it when it comes to implementing, configuring, and optimizing this specific Salesforce product.
• Proven experience in complex Salesforce integrations with external systems and custom applications.
• A track record of successfully training and enabling non-technical stakeholders on complex software tools, making the intricate understandable and actionable.
• You're not just a coder or configurator; you understand the strategic impact of loyalty programs and can align technical solutions with business objectives.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues independently.
• Bonus: Good knowledge and/or experience in Fintechs, Banking, Crypto, or trading platforms