GBV Case worker at Novel Alliance for Development Aid _NADA

Role Purpose:

• The Case worker will support the protection activities and ensure functionality of the case management.
• The Case worker will be providing a range of case management and other support services within the child protection sub-sector to enhance the children’s and caregivers’ mental health through the case management program in Novel Alliance for Development Aid (NADA) response locations.
• In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly. 
• The case worker will be expected to mentor and or build the capacity of PSS facilitators/community volunteers on identification of cases in the field. 
• Responsible for the prompt submission of reports to the Child Protection Officer.
• Ensure regular follow-ups of all registered cases for proper response.
• The Case worker will ensure case management is conducted with quality to improve the vulnerable Status of children and their families affected by the conflict in Northwest Nigeria.
• Identify gaps in service provision to vulnerable children, women, and girls, proactively refer and advocate for those gaps in coordination with the child protection Officer and NADA team.
• Ensure the confidentiality of the information collected during the case management services and input the information on the CPIMS+

KEY AREAS OF ACCOUNTABILITY:

Support to Case Management programming activities with Child Protection (CP) 

• Ensure case management programming is provided to children affected by the conflict in a dignified, respectful, equitable, and inclusive manner that supports their resilience.
• Assisting children in acute distress and alleviating their stress, for instance, ensuring PFA where necessary.
• Support in conducting proper case management.
• Be able to identify case management cases that need support for referral to partners and other actors in the location of implementation.
• Map out MHPSS and Child Protection service providers and agree on referral pathways for children with case management concerns and severe mental health disorders.

Provision of services:

• Strong interpersonal and communication skills, with the ability to build rapport and trust with children and families.
• Develop positive and meaningful relationships with caregivers and children through regular one-on-one and group counselling sessions, depending on their needs.
• Excellent organizational and time-management skills, with the ability to manage multiple cases and priorities effectively.
• Ability to handle complex and sensitive situations with empathy and professionalism.
• Proficiency in case management software and Microsoft Office Suite.
• Keeping confidential records of all the children in the child protection program.

Proposed Outputs:

• Be available on call/ teams if any urgent matters arise that a staff member would like to share about his/her wellbeing, which requires urgent attention.
• Weekly and monthly progressive report to the GBV Officer to highlight needs and gaps. 
• Development of peer/reflective practices with teams.
• Proper documentation of all cases managed.
• The case worker is expected to be based at the implementation location.

BEHAVIORS (Values in practice)

• Accountability 
• Ambition 
• Collaboration 
• Creativity
• Integrity 

QUALIFICATIONS:

• Diploma or its equivalent in Social Work, Child Development, Gender, Human Rights, or a related field.
• Proven experience minimum of 3 years working with children and families in a case management or social work role.
• Experience in Case management and Psychological First Aid (PFA) for children.
• Experience working in hard-to-reach locations.
• Ability to multitask. 
• Excellent attention to detail, organizational skills, and discretion with confidential information.
• Excellent report writing skills.
• Fluent in English, Hausa; ability to communicate locally is an added advantage. 
• Ability to work independently, Flexible, and proactively.
• Experience in working in case management and its components.

DESIRABLE:

• Experience working in humanitarian emergencies and or crisis-affected settings.
• Female candidates are strongly encouraged to apply.