Sales Support Manager at PHR Solutions Limited

Job Responsibilities

• Establishing sales goals and quotas for team members, providing training in sales techniques, and regularly reviewing performance
• Develop new sales opportunities through cold calling and networking.
• Develop and monitor a credit control system in collaboration with sales and marketing, finance, and executive team members.
• Oversee the sales process from start to finish, including handling customer complaints and questions about products.
• Manage the schedule to ensure the team meets their daily and weekly goals.
• Prepare month end journal entries and credit note.
• Establish policies that follow customer service best practices while ensuring customers submit payments on time.
• Monitor competitors’ activities and recommend changes in product offerings or pricing to respond to competition.
• Ensure that the sales team stays compliant with company policies and procedures.
• Motivating and inspiring team members to meet their goals by offering feedback and incentives such as commissions or bonuses.
• Make notifications in client accounts of interactions, such as payments or purchasing activities.
• In charge of a new customer credit assessment, help the sales and marketing team.
• Establish and maintain regular communication with clients to facilitate periodic payments.
• Prepare reports from various sources, such as marketing campaigns or client records, and prepare reports on sales activity and target progress.
• Maintain SAP operations.
• Arrange for account statements to be forwarded to clients each month, updating records when necessary.
• Provide feedback to management on ways to improve sales performance or increase revenue through new products or services.
• Keep customer files maintained with accuracy.
• Ensure payments are on track within the agreed-upon terms.
• Liaise with customers and the sales team.

Job Requirements

• A Bachelor's Degree in Finance, Accounting, or Mathematics is preferable.
• Minimum of 8 (Eight) years experience in a similar role with FCMG.
• Solid communication and interpersonal skills.
• Exceptional managerial skills and the ability to lead a team.
• Proficient in Microsoft suite.
• Must have an understanding of SAP operations.
• Ability to deal with problematic clients.
• Knowledge of SAP.